Reviews

Top review highlights

Pros
1
Highly knowledgeable and experienced attorney
“Kelly Jackson Smith's legal acumen and personalized approach resolved my case with exceptional results.”
2
Committed to clients and their best interests
“Kelly demonstrates an exceptional grasp of the law, offering invaluable guidance and support throughout the legal proceedings.”
3
Aggressive and effective in court
“Kelly was not only extremely knowledgeable, but she was very sensitive to the fact that this case was hard on everyone. Kelly was always there and did a great job.”
4
Responsive and communicative with clients
“Respectful and efficient staff. Kelly really knows her stuff and cares about her clients.”
5
Achieves favorable outcomes for clients
“I get to see my son because of these women. Mrs. Jackson was on a very limited time frame with my first hearing and still managed to work diligently to get me where I so desperately needed to be; back in contact with my child.”
Cons
1
Concerns about billing practices and fees
“Will nickel and dime the piss out of you. Had a friend use her. Simple questions. If she or had her paralegal actually stayed in communication occasionally none of the questions would have even had to have been asked. Charge”
2
Perceived lack of communication and transparency
“Not once despite repeated requests, was I communicated with by the attorney after the first meeting - only her assistant.”
3
Complaints about unprofessional and rude staff
“Rude and crooked. Wouldn't speak with me directly, everything went through assistant, in a smug and condescending fashion.”
4
Concerns about quality of legal representation
“Obnoxious and petty accusations made when I communicated that I had hired a new attorney.”
5
Allegations of unethical practices
“Took my retainer and also billed me hourly. Then, when I finally had enough and fired her, she over-billed the final invoice and asked the judge to remove from estate account directly. And still hasn't refunded my retainer money.”
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