Lawyers map
Reviews
Top review highlights
Pros
1
Highly knowledgeable, professional, and caring staff
“Elder Law of East Tennessee is an exceptionally professional and down to earth law firm. Our time spent with them to draw up a will, medical & healthcare POA was excellent. They were professional and had the added touch of personal service and caring.”
2
Excellent communication and responsiveness
“They promptly return emails and phone calls and they are proactive about the changing needs and conditions of the dementia patient and the patient's immediate family.”
3
Comprehensive legal and care coordination services
“Besides their outstanding estate and benefits planning, Amelia and her staff provide outstanding customer support. They even make visits to my parents' home to help with benefits forms and agency questions by telephone and in-person visits.”
4
Trustworthy and reliable guidance
“Amelia and her staff have earned our trust and our gratitude. They genuinely care about their clients and we have experienced this first hand time and time again.”
5
Compassionate and empathetic approach
“The entire support staff is unbelievably incredible. Their compassion, empathy, expertise, and professionalism are truly exceptional.”
Cons
1
Potential issues with responsiveness and follow-through
“After a couple of weeks and no papers I called to inquire, Nov 14 to be exact and was told by the lady who answered the phone that she didn't have anything to be mailed out to us then was transferred to the voicemail of the attorney's assistant. I left a detailed voicemail with my number & asked for a call back with an update and time we could expect the papers. As I type this, Dec 3 we have still yet to receive the papers let alone a returned call from the voicemail I left the assistant on Nov 14.”
2
Concerns about pricing and billing transparency
“Their services were available only if they were retained for a year during which time (I got the impression) I could utilize their services without limit. However, if you want (for example) them to prepare a will and nothing more, there are no provisions for that.”
