Reviews

The company takes 40% of the settlement. And adds other charges (300 here 300 there). It took them 19 days to over night my check.

I have not heard from my case manager in over a month

Horrible experience! I did a online form last week and then I received a call back. When I received my call back I spoke with a lady we were on the phone for 45 minutes and she wanted me to call the Social security office and get her some more information and I got her the information she needed. She was suppose to call me back at 1500 she never did. I didn’t receive a call back until next day and it was somebody else wanting to do the same thing I had already did with her and it was a language barrier with both I had to keep repeating the same thing over and over. The kicker was when the third guy called and asked if I had 45 minutes to an hour to do the same thing again. So I decided to go to a local lawyer since they had already wasted my time. What took them days to get done I got done with him in 30 minutes paperwork signed and he started on my case the same day. They called me this morning I answered and informed him about the customer service and that I have decided to go with a local lawyer and he wanted to know why and explained to him why I wouldn’t recommend this firm if you take your case serious.

I have just gotten off the phone with "Carol," a case supervisor. I have given everything that needs to be given to process a case.. medical. Since submitting the "request" 3 days ago, I've spoken to 5 different "customer service" phone agents, tho lovely, they are not helpful.. not are they knowledgeable. Unless you're looking to waste time talking with call centeragents, I would not recommend this company as you'd be much better off speaking with a local attorney.

Laureen Ray is the absolute worst representative. This company has fallen short by allowing her to be over any case. I have put in complaints over her several times. She is not in the right profession. Very disappointed. Will never recommend this company due to someone like Lauren Ray and her lack of experience.

My case is in the early process, I've only spoken to my case manager a few times when she asked for information related to my accident and my personal insurance card.