Reviews

I recently engaged Susan G. Taylor, and her remarkable team to file a Chapter 7 Bankruptcy. I chose her team after our free counsultation over the phone. I had spoken with other firms but Susan was the only one who took a personal interest in my concerns and took the time to answer all my questions and explained in detail every step. Her knowledge and her brillant team got me through the process with professionalism, knowledge, and understanding. They responded to every email, phone call and were diligent to watch over me and made sure I was compliant with every detail. They are honest, fair, upfront and professional. She also cared about my budget and offered ways I could save money along the way with outside expenses such as mandatory classes to take. I found her fees to be more than competitive. I am sharing my experience, for those who may be like me, scared and overwhelmed, not knowing who to trust! You can trust this team, they are all highly qualified, experienced, professional, caring and simply amazing!.

Hiring Susan Taylor was a huge mistake! I retract my original review, because at that time, she had me snowed and was telling me, my home was safe and ultimately, it had been sold in foreclose!! She lead me to believe for months, that my home had not sold and to not worry! Then she had me on a roller coaster ride, by calling me and saying, “my home did sell!” She is ditsy and soft spoken and seems very sweet.. Please don’t let it fool you!! I had to request she was taken off my case, to the Judge, in front of Susan Taylor! He granted my wishes and I was able to hire my new Attorney, that really did the proper work and was able to have the foreclose overturned and saved my home!! Do not use Susan Taylor!! Good Luck!

Susan is one of the nicest, kindness individuals I have ever met. Susan is not only very professional and knowledgeable but also empathetic towards her clients' situations.

AWSOME!! Caring,patience, I felt very good about them. I would recommend Susan and her associate. Big mistake going with anyone else.

Excellent communication and fast response. They helped guide me in the right direction and got me through a difficult time and I highly recommend them.

I often consult with Susan and her wonderful staff. They are knowledgeable, professional, and congenial.

I came to Susan scared and not knowing what to do about my debt situation. She was so sweet and friendly and made me feel at ease. She explained my options and how it works with Chapter 7 and Chapter 13 bankruptcy. So informative and help me follow through with the whole process. Her staff, Melissa and Maryann were so helpful and friendly as well. Would highly recommend!

So basically I was told I have to put money down and they would send me paperwork to sign acknowledging that I would be a client of theirs and to wait a few months before I did anything with them. A couple of months down the road I ended up moving and when I called back and asked how does that deposit work because I never signed any agreement or never went into contract with them the office lady who was super rude and super dismissive and condescending basically told me over and over again that her sending me the email was my acknowledgement. I kept politely asking her if there was a section in the email on the paperwork that said I have to sign anything as a Ignacio payment of a contract she wouldn't answer key we keep going back and seen the email to email to email super rude I would not recommend this to anybody regardless of what they advertised as far as discounts or cheap and affordable because all they do is tell you that so you call them you pay them a retainer or you pay them a deposit even though you don't going to contract with them they acknowledge that is you do and then they tell you to wait several months and then when things don't work out or nothing happens then they tell you the money you paid up front was gone and you don't get any more help

Sent an email 2 weeks ago inquiring about a potential case. Never got the courtesy of a reply. No way to run a business.. UpDate.. now 5 months has passed.. still no response to my email. This sort of basic human disregard for another is inexcusable. Frankly, I'd be thrilled if he never gets another client. I'll deal with another professional who understands how to apply basic common decency to client communications, even if it is a case you are not interested in. Joe Lopez Update.. May 2021.. I did finally receive a very apologetic email from Joe, who admitted to somehow overlooking my inquiry for many months. He provided his personal email and cellphone, and we've had several congenial phone calls since. Joe got right on investigation of my concerns, and has responded to them to my satisfaction. We've learned we have many common interests, and I'm appreciative that he was man enough to take full responsibility for his oversight. I'll likely have no direct experience with Mr. Lopez's professional capabilities, but I'm feeling much better about not initially receiving a response, and have upgraded my rating accordingly

I was very fortunate to have the expertise of Attorney Susan Taylor in taking my Chapter 7 Bankruptcy case. She is an honorable representative of her profession as an Austin Bankruptcy Attorney. From the moment she began working on my case, she was diligent, compassionate and thorough. Although this process was challenging, she was always supportive with no judgement nor bias toward my circumstances. During these very uncertain times, her assistance with this debt relief has eased my overwhelming financial and emotional well being. Legal Assistants, Mary Ann Cortez and Melissa Luna also offered immense assistance and encouragement throughout this process. I would highly recommend Susan Taylor and her staff to offer guidance for anyone who may be requiring assistance in the Chapter 7 Bankruptcy process. It was a privilege and a blessing to work with the entire staff of this law firm.

All of the above qualities and then some!!! I first had a consultation with Susan in February 2020 when everything started to steamroll into chaos. She was so compassionate and caring in handling taking my information and once she realized the potential loss I was facing, offered me a significant discount, when all other attorneys I had spoken to found nothing but reasons to jack up the price for a person in a diar situation. I continued to push forward and put getting started on the bankruptcy process on the back burner, as Covid 19 was dictating my next moves. I finally had enough and called back today. It was so difficult for me to even explain the drastic changes since when we last spoke, that her assistant scheduled a next day phone call with Susan, quoting me the same price that was offered to me back in February without me having to mention previous discussions. Needless to say, it was very heart warming and gave me an instant feeling of light at the end of this tunnel. I get off the phone and sit down for no more than twenty minutes and I receive a call from Susan, herself, stating the details of our previous discussion. With the new information passed on about my situation by her staff member, Susan said she didn't think it would cost much, if anything, at this point. Wonderful, compassionate people , is all I can say!!! I haven't felt such relief as these awesome ladies have provided for me in a long time! Also, I'm familiar with the bankruptcy process, and it is even more receiving to hear these ladies address my concerns directly and state the processes and procedures that I know are available to me through the bankruptcy process. If you are drowning in debt, like I am, you will not regret hiring Susan G. Taylor to lift the weight off your shoulders! Thank you, so very much! - N. Baker

I was very pleased by Ms. Taylor's courtesy, efficiency, and professionalism. Everything was handled without a hitch. She is clearly, in my humble opinion, one of the best Austin bankruptcy lawyers. Highly recommended!