Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Highly knowledgeable, experienced, and dedicated legal representation for professional license issues
“Bertolino LLP is the place to go for any legal matter with Texas State Board of Pharmacy. Chris Henderson, Tyler and staff were very knowledgeable, courteous, professional, compassionate, extremely kind, and best of all, believed in me.”
2
Effective at achieving favorable outcomes for clients
“Without oversharing info about my case. One day, I received a letter in the mail from Texas Dept. License & Regulation stating that a complaint was filed against me and that I may contact them for further info. 'What could have I done?' I thought. So, I emailed them to get more details but never received a response from them. I read more about T.D.L.R and found out that this was a serious legal matter and contacted Bertolino for help, which is something I should of done when I first received the letter. They were very friendly and explained to me the situation. The legal team at Bertolino worked diligently to uncover what the complaint was about since it has been stonewalled by the agency. They also handled all formal communications with investigators and I never felt that they mishandled my retainer. In the end, I had a positive outcome in my case and if you're having trouble with T.D.L.R then I highly suggest retaining legal counsel from Bertolino.”
3
Compassionate and supportive throughout the legal process
“Mr. Bertolino and I spoke only once during the time I was a client. Kerry Bloodsaw was the attorney who represented me at Bertolino. I have nothing but Praise for Ms. Bloodsaw. Ms. Bloodsaw is professional but also kind and empathetic. I was impressed with her attention to detail and determination to assist me in bringing forth the truth in my case.”
4
Excellent communication and responsiveness to clients
“The staff at Bertolino changed a few times over th”
5
Transparent and fair billing practices
“As a paralegal myself, I was particularly impressed with their fair and transparent billing practices. Troy and MJ were aware of our budget and kept it in mind whenever discussing potential next steps/options on how to move forward. Every penny we paid was worth it!”
Cons
1
Expensive legal fees that can quickly add up
“Not everything that shines is gold! Be wary of this law office and of its Google reviews. This law firm makes its prospective clients pay a $5,000 retainer in order to be able to consult with one of the senior attorneys, which are two. Then, the attorney does not tell his clients how much their case will cost. On top of this, the senior attorneys charge over $400.00 per hour, and their legal assistant charges over ”
2
Concerns about potential overcharging and lack of clear billing transparency
“They charge you for every little thing, such as phone calls, emails, setting up meetings, receiving documents. You will pay at least approximately $40 for most forms of contact which they claim is documentation of the interaction. Multiple people work on the same items so you get double and triple billed for the same thing.”

All reviews

star star star star star
29 Aug, 2024 by Douglas torres
star star star star star
28 Aug, 2024 by Jonathan uranga
Mrs. Bloodsaw was wonderful. She helped me through the trying process of Texas licensure and assured my license was issued in a timely manner. I would recommend anyone having issues to consult Bertolino LLP. This was a great decision and glad I found this firm and was assigned Mrs. Bloodsaw.
star star star star star
13 Aug, 2024 by Tiffany
The Bertolino firm is well-experienced and highly talented. I appreciate Kerry's professionalism, transparency, and continous support. Thank you for your hard work.
star star star star star
08 Aug, 2024 by Trey breed
I would highly recommend Bertolino. They are professional, communicative, and effective. They will help you navigate a process, that to the average person, is confusing and daunting.
star star star star star
24 Jul, 2024 by Tim bridges
I'm very pleased with Bertolino, from start to finish I felt like I had the best legal firm representing me. Starting with the exceptional customers service and then after talking with my attorney and the way she explained my case to me I was totally convinced about my case I would definitely recommend this firm.
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I highly recommend Saira Ukani for family law representation. The true mark of her legal skill is her ability to be professional and thorough, while also compassionate and understanding. She is never dismissive, and takes the client’s position as her own. She explained the process in simple terms I could understand, and always looked out for my best interest. Importantly, she has always provided positive results. If you need an attorney, I recommend having Saira Ukani in your corner, you won't be disappointed. It is with the highest esteem that I recommend Saira Ukani for representation, and with sincere gratitude that I thank her for the outstanding job she has done handling my case.
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23 Feb, 2015 by John
I've worked with him for many years now. I love his easy going style. You can talk to him and strategize and he's very understanding of clients. Kent does not browbeat or lecture like many attorneys I've met. I've found that it's very important that I work with someone who is easy to get along with and that's Kent. He's been very successful with the work that he's done for me with both my personal life and my businesses. Kent is also a highly qualified CPA. It's wonderful to have a single CPA and attorney because it's usually so hard and expensive to get two people on the same page with tax and financial issues.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Austin, Texas?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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