Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Provides patient and understanding legal representation, willing to go the extra mile for clients
“He has been the most patient and understanding person I could have ever met and/or hired. My divorce has been dragged out and dirty now for three years. He has decided to continue helping me with resolving ALL of our frustrating issues when in reality it should have been over a few years ago.”
2
Responsive and professional, provides informative advice and is willing to advocate for clients
“Mark represented me well during my divorce. He was very professional and worked in a timely fashion. He gave informative advice and was willing to go to bat for me if the divorce would have been drawn out.”
3
Effective and thorough legal work, guides clients through complex legal processes
“Mark did great work for us during a long complicated legal process. He was very easy to talk to and our trust was well placed and our case had the perfect outcome! He is very effective and we would have absolutely no hesitation to use him again.”
Cons
1
Unresponsive and fails to return client calls or emails in a timely manner
“Mr. Roles, does not answer his phone or call clients back. He will also wait 10 days to decide if will take or not take your case.”
2
Unprofessional and incompetent, fails to complete basic tasks and does not follow client instructions
“This clown is the absolute worst lawyer in the Austin area. He's extremely lazy, refuses to do what you specifically ask him to do, then he argues at length for his right to not do his job. I hired him to schedule a family law hearing. After 3 months he failed to accomplish this simple task.”

All reviews

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01 Feb, 2019 by Mw
Mark was spot on on listening to what I wanted to get out of the negotiation and we prepared a path. It worked out as planned and he was always available. I recommend Mark as a divorce attorney that was aggressive but most importantly ethical and listened to the client.
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18 Oct, 2018 by Tramaine
Mark was referred to me from a program we have here at Dell - CLC. I had several referrals but he was the only attorney that responded back to me in a timely fashion. He helped me with all my legal needs and provided stellar services for my custody modification case. He was knowledgeable and walked me through the entire process from start to finish. He provided the highest values in Client and Attorney relations. He was easily reached and available throughout the week. Mark was attentive, prompt and answered all of my questions. I highly recommend him for any legal needs. He will get the job done.
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19 Feb, 2018 by Karen
I hired Mark to guide me through a very devastating divorce. He guided me with gentle reassurance and logical advice. I was extremely pleased with Mark and would not hesitate to hire him again if needed.
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22 Feb, 2017 by Anonymous
Mark did great work for us during a long complicated legal process. He was very easy to talk to and our trust was well placed and our case had the perfect outcome! He is very effective and we would have absolutely no hesitation to use him again. His guidance made things go much more smoothly and we can wholeheartedly recommend hiring him.
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14 Feb, 2017 by Anonymous
I hired Mark to help me with an "uncontested" divorce where my ex was suffering from depression and anxiety, and was having scary, angry episodes. Mark was sensitive to the complexity with regard to my situation and balanced my desire to be as fair as possible in the agreement with his advice about the legal implications my preferences would have on the child custody and property settlement. He was conscientious about the billing and kept me informed as I had him prepare multiple sets of paperwork for court for the different scenarios that could result from my ex's instability. Mark was very responsive throughout the case and I appreciate the fact that he did not steer me toward a long, drawn out divorce.
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05 Sep, 2024 by Samuel morris
I can't imagine going through the process of getting my wife's green card without Jason's help. Definitely the best decision I made throughout the process. Jason is super patient, informative, helpful, and kind. I would recommend his services to anyone looking for a high quality choice they can depend on.
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23 Aug, 2024 by Katie parks
Working with Jason on my immigration application was an exceptional experience, from start to finish. He was thoroughly educated in the process, provided in-depth and clear information at each stage, patiently answered every question I had (no matter how small or silly!), and was such a calming presence throughout the journey. His kindness, caring, and compassion were a huge comfort to me along the way. You can tell he loves his work and is committed to helping his clients succeed. I highly recommend him. Thank you, Jason!
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01 Aug, 2024 by Blair mcbride
We have had a wonderful experience working with Jason! What I have appreciated most about him is that he is very clear about exactly what needs to be done and when. He provides great context and additional information to understand why and potential issues / concerns that might arise (and we've had some VERY unique immigration issues).
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04 May, 2020 by Anonymous
I highly recommend Saira Ukani for family law representation. The true mark of her legal skill is her ability to be professional and thorough, while also compassionate and understanding. She is never dismissive, and takes the client’s position as her own. She explained the process in simple terms I could understand, and always looked out for my best interest. Importantly, she has always provided positive results. If you need an attorney, I recommend having Saira Ukani in your corner, you won't be disappointed. It is with the highest esteem that I recommend Saira Ukani for representation, and with sincere gratitude that I thank her for the outstanding job she has done handling my case.
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23 Feb, 2015 by John
I've worked with him for many years now. I love his easy going style. You can talk to him and strategize and he's very understanding of clients. Kent does not browbeat or lecture like many attorneys I've met. I've found that it's very important that I work with someone who is easy to get along with and that's Kent. He's been very successful with the work that he's done for me with both my personal life and my businesses. Kent is also a highly qualified CPA. It's wonderful to have a single CPA and attorney because it's usually so hard and expensive to get two people on the same page with tax and financial issues.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Austin, Texas?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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