Reviews

These people never answer their line when a person calls. What’s up with that? Is the organization still operating?

I did the application online. Someone called me on April 23,2024 and Took all my information. She was not rude or anything. Then I get an email an hour or so later saying I was denied. The next day, I go to the office to get a complain form or something to file an appeal. Google says they are open until 5pm. It was 1238pm when I arrived. Got there and the door says they are closed at 12. It would have been great to know that before I wasted gas since im jobless at the moment. Lastly, it's hard to say if they are truely busy based on reviews since a lot of people do not post reviews, or it's usually people who got upset about something that do, but I will say, I wish they tell us ahead of time if they are taking certain cases or not so that I don't have to waste time giving all my personal information just to be denied. It really seems like there needs to be a better system in place. Plus, the resources they give does not help either so it's pointless to giving out that. Im not going to just say lonestar leagal aid, but, Texas overall can do better to help it's most vulnerable population demographics.

My personal experience with Lone Star in Belton, TX has been a great one. The online application was easy to complete and I received a call back the very next morning from the receptionist, followed up with a phone consultation with an attorney before noon. The attorney was very informative in explaining the laws, hearing process, including an appeal if necessary. He had already done his research before our call, and with less than a week to prepare he was able to get my case dismissed.

It seems the feedback is consistent from most of the comments. They get your information and then give you a callback from one lawyer. You better get all the advice you can because afterward, there's a high possibility you'll be denied due to them being understaffed.

They didn't help

Haven't received a call back after a promise of being given a call back. It's probably more of a in Person service

Less than helpful... except for self-help websites.

I received an extremely professional and timely response.

They denied my application. I'm a 100% disabled veteran with that being my only paycheck. They get paid by the state of Texas with grant money to help Texas veterans but yet I'm denied.