Reviews

Whrn I email you, you get right on it. When I call upset. You tell not to worry. You really to me go above and beyond to help me out. Thanks for being there. I would like to give everyone a great big hug for helping me.

Linda Littleton is excellent; answers all my questions, offers the very best assistance she can, and does not judge me negatively. She is a wonderful and I appreciate her understanding and patience during this stressful time. The Paralegal I had at my second appointment there was absolutely awful. She was rude and condescending and treated me with disrespect. I believe this may have been because I was late for my appointment that day, due to major traffic jams between Bonham, TX where I live and work and Dallas, TX where the law office is located directly off of I75. She even indicated that I would need to reschedule my appointment!. I informed her I had just survived a major traffic jam trying to get to my appointment! However, I let her know that I was there and had all the information they had previously requested, and I would have my appointment that day since I have paid my retainer fee and, after leaving work early, I was finally there due to the terrible traffic back-ups I had incurred on my trip there. Then, I slid an additional document across the desk to her that needed to be included with the paperwork and she curtly said: "DON'T YOU throw things at me!". I told her that I did not "throw" anything; I simply slid the document across the desk surface to her. She gave me dirty looks and was curt the remainder of the appointment. Needless to say, I could not wait to get out of there. She made me agitated, nervous and angry. I can't remember her name as I had no desire to, determined I would never meet with that woman again. I believe her name is in my files. Someone needs to reprimand this Paralegal and remind her she is providing a service and inform her that is not a professional way to treat paying clients. The front desk person, Dalia I believe is her name, is super helpful and courteous. I appreciate her also. She works very hard for the law firm and I hope she is compensated fairly for it.

Esther Melendez,thank you for such a wonderful experience. Your professionalism and overall attitude was very refreshing.

My Name is Alex and I called and set up an office consultation to speak with Mr. Ben Westin. When I showed up at 1:25 for my 1:30 appoint no one was at the office. I called several times and could only get the voice recording, no one ever picked up even though it said I was the next caller. These idiots could not even keep an appointment, how can I trust them to handle a bankruptcy?

Yes

I am a repeat client. While the need to file bankruptcy was evident, I didn't want to do it. I was embarrassed. However, the paralegals and attorneys made me feel better about the decision, and made the process less stressful. Both instances, brought about because of medical situations, were easy and the support I got from the staff was and is exceptional.

I setup an appointment at a week before and receive a personal email for confirmation. Everything seems great. Then I realize I have something going on at the same time next week. It's after hours, so I reply the email to request for to change the appointment. Then everything went to crap. One of the sales tried to call me, but I was at work. I can't answer the phone. So I listen to the voice mail, he is asking did I win the lottery. WTF! The next week, I called their office to re-schedule the appointment. So I got a new appoitnment, then the sale from last week called me back and start to harass me. I already need to file bankruptcy, they sure don't make me feel any better.

Do not trust this firm. I call today and right from the beginning the rep had and attitude. He kept saying how much do you think a chapter 7 cost. Well after about 15mins I just hung up.

I received great customer service for an issue that I was trying to solve. All employees that I encountered were really helpful. Thank you.

It was a pleasure to meet Stacie Zimmerman. She is very understanding and knowledgeable. Her professional support staff makes the process even easier.

I would like them to at least look through my file and see if the document has already been submitted and then if it is truley missing I will resend. It is costly to fax and inconveinyant to scan and e mail if you dont always have access to a computer.