Top review highlights

AI generated excerpts from the customers reviews
Pros
1
The lawyer is caring, honest, and genuinely interested in his clients' cases
“Great lawyer and great staff! Honest and caring man!”
2
The lawyer and his staff are professional, knowledgeable, and helpful in navigating the legal process
“Going through a legal matter can and will be stressful and frustrating. However, Mr. Smith and his staff helped make this process easier with their professionalism and knowledge of legal matters.”
Cons
1
The lawyer has poor communication with clients, often failing to return phone calls and emails
“Getting information about the status of my divorce was nearly impossible, neither Doug nor his staff would return phone calls or emails.”
2
The lawyer's office often fails to properly manage and file paperwork, leading to delays and additional costs for clients
“On the day of my court hearing, the judge stated she was missing paperwork that was supposed to be submitted by his office. When this poor excuse of an office finally did get the paperwork to the judge it was scanned in upside down, my embarrassment was noticeable.”
3
The lawyer may not always be fully prepared or invested in his clients' cases, leading to poor outcomes
“He ended up cancelling one of my hearings because it was his anniversary and he had a colonoscopy scheduled with his wife which was more important than my case.”

All reviews

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19 Aug, 2021 by Pauline
I hired Mr. Smith to represent me in my NON- Contested Divorce, he didn’t have to do anything but show up and handle the paperwork because my ex husband and I had come to an agreement on everything.. this wanna be lawyer couldn’t even handle not having much to do! He wouldn’t return phone calls, emails , and his staff is no better. On the day of my court hearing, the judge stated she was missing paperwork that was supposed to be submitted by his office. When this poor excuse of an office finally did get the paperwork to the judge it was scanned in upside down, my embarrassment was noticeable. After the divorce his office was supposed to submit the paperwork so I could receive my portion of what was agreed upon regarding my settlement and nothing has been done, they submitted the forms once and it wasn’t dated so I have to wait all over again. I have been trying to contact this office and no one answers, no one returns phone calls and NO ONE COMMUNICATES! I hate that I didn’t read the reviews on this firm before going through and hiring him so STAY AWAY FROM THIS FIRM PLEASE there are plenty of competent lawyers out there and he is not one of them.
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14 Oct, 2020 by Brandi
Absolutely do NOT use this Law Office. The Law Office of Douglas C. Smith had me invest thousands as a retainer in February, and has had poor communication with me and absolutely zero communication with the Oklahoma court my case originated out of. I entrusted Mr. Smith with the safety and future of my children, as well as my peace of mind. According to the El Paso County website, my case was set for dismissal at 0830 this morning due to lack of movement. If you want an attorney who cares and invests the time and energy into your case, he is not it. I am absolutely floored that this happened.
star star star star star
02 Nov, 2017 by Mary
Going through a legal matter can and will be stressful and frustrating. However, Mr. Smith and his staff helped make this process easier with their professionalism and knowledge of legal matters. Although I wanted the matter over and done with, I had to understand that some elements were out of their control. The court and legal system is long and tedious, making it hard for any legal office to schedule hearings or file paperwork in a timely manner. Circumstances may be out of their control. I'd like to extend my gratitude to Mr. Smith and his staff for my successful outcome.
star star star star star
24 Jan, 2017 by Chris
I hired Mr. Smith for my divorce. I did get everything I asked for. So the reason for the bad review is this. you have your initial consultation and he promises a timeline and a price. You bring the retainer the next day and the timeline just got doubled by his assistant but they don't tell you til after you hand over the money. Then it runs over budget. if the case goes exactly as planned with only 4 maybe 5 hours of court time how do you not forsee that? I paid the 80 dollar consultation fee which was supposed to be deducted from the retainer which it wasn't. You will never get a response from him even if he tells you to contact him with any questions. the front office is very rude and also has trouble making contact with clients and are very condescending. last thing was after the case was done and I got custody of my son the paperwork was never sent to the attorney general. I have paid an extra month of child support to my ex wife and my son lives with me because they didn't send the paperwork. ofcourse it was blamed on the court but since it was an attorney general case the court said my lawyer was supposed to send it in. I didn't expect to lose an extra 800 dollars after I paid out all that money for my lawyer.
star star star star star
23 Nov, 2016 by Satisfied client!
Great lawyer and great staff! Honest and caring man!
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of El Paso, Texas?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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