Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
The lawyer has a pleasant, non-confrontational personality
“Pleasant personality, non-confrontational.”
2
The lawyer is experienced in mediation and aims to resolve conflicts out of court
“Susan Edmonson is a diligent mediator. She is fair to all parties involved in a dispute and aims to resolve conflicts out of court.”
3
The lawyer provides professional, fast, and enjoyable service
“My entire experience was very professional, fast and enjoyable. I would highly recommend them.”
Cons
1
The lawyer's office lacks organization and communication, leading to delays and issues
“Many delays. Severe lack of communication. Unorganized office. Postponed deadlines due to mistakes or omissions and unwillingness to admit responsibility.”
2
The lawyer's fees and billing practices are viewed as excessive and not transparent
“She started charging $400/h, and listed herself on the bill for all tasks, even clerical ones, and she used up the retainer in two months for literall”
3
The lawyer fails to provide timely updates and prioritize the client's case
“I felt as though my situation was not a priorty and felt that when I did try to communicate with the office, I was being a nuiance.”
4
The lawyer's work quality and attention to detail are poor, leading to inaccurate legal documents and unsatisfactory outcomes
“Nothing seems to be legally binding. Almost 4k for nothing.”
5
The lawyer's responsiveness is lacking, with delayed or no responses to the client's inquiries and requests
“This woman hardly ever responds, and when she does we get charged a butt load just to be in communication with the lady WE HIRED, even if it's just a simple yes or no answer.”

All reviews

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13 Aug, 2024 by Samantha cavazos
This law firm has been nothing short of a nightmare. After paying my retainer, I was blindsided by the fact that I had to pay an additional retainer for a different lawyer—something they conveniently failed to mention until it was too late. They had the audacity to charge me $150.00 for a single phone call, which is an outrageous scam. The level of incompetence is astounding. They were completely unaware of a scheduled hearing, and the customer service is a disgrace. Michelle, in particular, is incredibly rude, condescending, and downright nasty. She even went so far as to threaten to call the cops on me, which is beyond unprofessional. Susan, on the other hand, neglected to inform me that our hearing had been moved, leaving me completely in the dark. I've been trying to finalize a divorce for nearly four years, and this firm has done absolutely nothing. Not a single document has been filed on our behalf, and they refuse to release any of the documentation. To top it all off, they won't even let me speak to my lawyer. It's clear they have no interest in actually helping their clients—only in milking them for every penny. This firm is a complete disaster. They are incompetent, dishonest, and utterly unprofessional. Do yourself a favor and avoid them at all costs. I wish I had never hired them.
This is a review of a Law Firm
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23 Jul, 2024 by Christy van cleave
Absolutely do not use this law firm under any circumstances. Sought out of desperation and close in proximity to my home. It would serve you better to do it yourself. Absolutely incompetent on all levels. I should have read all of the reviews before retaining.They could not even address a discovery inquiry by opposing counsel because it was “too hard” and “too complicated”. I wasted 7 months waiting for them to do something. They gaslit me the whole time. Bogus charges were tacked on after I requested their withdrawal as counsel. They basically charged me 2500.00 to file for a divorce…zero mediation or hearings were filed for or met. Literally just to file the divorce petition…2500.00! Nope. Do not use this firm. Read all of their reviews first, not just Google. They are awful and spot on. I’m not alone in my experience. Should not be practicing family law or any type of law. Absolute nightmare. Will be reporting to state bar.
This is a review of a Law Firm
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25 Jun, 2024 by Harry rabe
I’m dealing with the same things others are complaining about. Hardly any communication and when I do get a 10 minute call it’s $250 and emails and communication are very over charged. I’m still waiting on her to get something (anything) done with my family case. Hopefully it will get better I’ve put quite a sum in “my” case account but a few more senseless phone calls asking if I still want to continue will take care of that fast!
This is a review of a Law Firm
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11 Apr, 2024 by Jessica lanning
Worst experience! My grandfather passed away unexpectedly in June 2023. My mom & us as a family has hired Susan to go to court and fight for possession of my grandfathers assets due to him having no will. This woman hardly ever responds, and when she does we get charged a butt load just to be in communication with the lady WE HIRED, even if it’s just a simple yes or no answer. After paying a 3,000 fee for it to be blown through and hundreds of it being charged for email/phone communication between lawyer and client. Anytime we have called we can’t even speak to the lady we hired personally. Getting charged for things we already had or knew but decided to do it herself. Would never recommended to anyone, just a money hungry firm. Still have NOT went to court and it’s pushing a year in a few months since the start of this process.
This is a review of a Law Firm
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25 Jan, 2024 by Ale m
Would give ZERO stars if possible. They took an entire year to complete an uncontested divorce. No one was ever in charge of my case. Nothing was ever done unless I reached out for updates and pushed them which in return would financially cost me as they charged for “returned calls, email or message replies, or revisions” (which they screwed up themselves to begin with) etc. I was also given an attitude for asking about my case not being worked on for months. I mentioned multiple times that due to other legal matters, the case needed to be done as soon as possible as I would be at risk of possibly losing my employment and they completely ignored that. Although I mentioned to them many times that I understood I wasn’t the only client, (I was given that as an answer once….) If I’m paying you for services, I think it’s only fair to be given updates and be allowed to ask questions without being charged or given an attitude for asking. When I finally snapped after many months of being given the run around about where my case stood (unanswered emails, calls and messages through their portal that were only answered when sent to everyone in the office), the paralegal named Michelle had the audacity to respond with: “why would I waste my time giving you updates on your case when I could use that time to actually work on it” I was livid! She was always clueless about my case, I had to repeatedly remind her of what I wanted and give information that they already had on file from the initial consultation which was frustrating. I came to find out the divorce had been finalized for over a month and no one had even bothered to reach out to let me know. My ex-husband’s lawyer sent him his certified copy of the decree almost immediately after finalization and I ended up using his copy to take care of the legal matters I had pending. This office was recommended to me by family. It was also on my list of preferred legal service providers offered through my employer. They have both been informed of their terrible service. Please read reviews before considering using them. If you don’t mind waiting for months, never receiving information/updates and being charged for every little thing, this might be the lawyer’s office for you.
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Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
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It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

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