Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Effective in handling student loan cases, saving clients significant amounts of debt
“Mr. Kay won all (there were several) student loan NCSLT cases related to my deadbeat ex, and saved me north of $50k in debt that was originally agreed to NOT be paid by me.”
2
Compassionate and understanding, especially in sensitive cases involving disabilities or medical issues
“My sister suffers from HD- Huntington Disease (which is a neurological disease that effects the rational division of the brain). Due to her disability, we needed someone with not just experience, but with compassion and an understanding of her limitations.”
3
Responsive, communicative, and keeps clients informed throughout the process
“He and his legal assistant Cassie kept me up to date weekly. Never left to wonder what heck is going on???? Never sugar coated, to the point and is a pure genius.”
Cons
1
Poor communication, unresponsiveness, and neglecting to follow through on agreed-upon tasks
“They did not provide the service they agreed to and want to bill me for additional services they decided to perform instead. Very poor communication; you will have no idea what is going on with your case.”
2
Unprofessional behavior, such as interrupting clients, being rude, and not listening to their concerns
“He was condescending to speak with. He would interrupt me when I tried to answer his questions.”
3
Perceived lack of effort and dragging out cases for personal financial gain
“Instead of settling my case promptly, he took my retainer and only occasionally contacted me to ask for more documents even though my case has been ongoing for almost a year now and he had access to months worth of documentation.”

All reviews

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04 Sep, 2024 by Monty cline
If I could give this law office zero stars, I would. My experience with the Law Office of Kelley F. Whalen has been nothing short of disgraceful. I initially chose this firm based on its advertised participation in a prepaid legal plan, only to be met with an appalling level of unprofessionalism and rudeness from their staff. Firstly, the staff answering the phones are an absolute disgrace. From the moment I first called, I was met with a level of rudeness that was totally uncalled for. It felt as though they were going out of their way to be unhelpful, with curt responses and a dismissive attitude that made it clear they had no interest in assisting me. Despite the fact that the Law Office of Kelley F. Whalen had publicly committed to accepting clients under the prepaid legal plan, they flatly refused to take me on. When I inquired about their participation in the plan and why I was being turned away, their response was a mix of evasiveness and outright contempt. It became clear that either the office wasn’t properly briefed on the terms of their involvement or simply chose to ignore them. I was left with the distinct impression that this firm is not only failing in its basic professional duties but is also failing to honor commitments it has made to clients and service providers alike. The blatant disregard for customer service and contractual obligations makes it clear that the Law Office of Kelley F. Whalen is a firm to be avoided at all costs. If you value your time and sanity, steer clear of this office. There are plenty of other legal professionals out there who will treat you with the respect and consideration you deserve.
star star star star star
03 Sep, 2024 by Jeanette ward
I wanted to use them as part of my benefits at my company but they never responded to me after I sent over the information they requested. When you are seeking help from a lawyer you're probably already dealing with some issues in your life, and then to be completely ignored by those who can help you on top of that is unfortunate.
star star star star star
26 Aug, 2024 by Cadece franks-sanders
I didn't want to give any stars, but it was required to leave a post. I received a referral for this attorney and I've advised them to remove them. I contacted them on 08/05/24 and was told I would receive an email and to complete and send information back. I completed it the same day. I followed up several days later only to be told during the 1st 10 minutes of the call my email couldn't be located. After finally locating it I was told someone would contact me. On 08/12/24 I sent another email requesting they destroy the information I sent as it appears they are either unable to assist me, or have decided not to assist me because I still hadn't received any contact from their firm. I wouldn't suggest them to my worst enemy.
star star star star star
07 Aug, 2024 by Craig davis
If I could I'd go lower, things started off great but quickly went down hill and ending with me having to call multiple times a day just to even get a response sometimes not at all. In the end I had to reach out to the opposing council to close out my estate case. Very disappointed, Mr. Whalen seems like a very nice man but doesn't take care of business. I'd look elsewhere if you need representation.
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23 Jul, 2024 by Darlicia celis
Please train your staff on how to professionally answer your phones .
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15 Jun, 2021 by Curtis
I Had a Misdemeanor Harassment Case Dropped immediately with in a month . Price & Wiggins are by far the best attorneys I have came across . I wouldn’t refer anyone else very professional and very communicative. Thank you dearly !
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12 Feb, 2021 by Anonymous
I was arrested in Williamson County for dwi. After talking to multiple lawyers in the Wilco area I chose to go with Liz Wiggins and Michael Price. I thank my lucky stars I did. They are both great people and the best lawyers in Wilco. From the initial meeting Liz went over all the possibilities of my case and made me aware of the possible outcomes and options. The constant communication kept me and my mind at ease throughout the entire process. It was evident to me from my only one time in court, that Liz’s prior work experience working for the Williamson County Attorney’s office paid dividends when representing me in court. She is familiar with their people and knows how to get the best results for her clients. She argued my case, fought for me and got my dwi charged dismissed. The best possible outcome. She also handled the driver license side of my case and did a fantastic job keeping me on the road. I praise the lord I made the right choice when choosing to go with Liz and Michael to represent me.
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09 Feb, 2021 by Stephen
She was incredible! If I called her she would answer or get back to me within minutes. Explained everything in simple terms where I felt comfortable. Never did I feel that I wasn't her top priority. She was there for me, at a horrible time, and helped me get through it! I actually feel that I can call her a friend!
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24 Aug, 2020 by Heather
Kristen Black was tremendously helpful in resolving our personal family matter. She is knowledgeable, articulate and extremely professional. I greatly appreciate Kristen's detail oriented nature and professional demeanor. She made an unpleasant situation bearable and hopeful.
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07 Feb, 2018 by Sammy
Kristen was extremely helpful with me from the beginning to the end of my process. She took over the whole negotiation that involved my process and solved everything with a prestime competence in a short period. She is very highly qualified and very professional. I have no words to thank her enough for everything she has done for me. If you think that you have any chance to win a case, hire Kristen Black!
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10 Jan, 2015 by Anonymous
Extremely knowledgeable, a courtroom lawyer. Excellent staff who know what they are doing. She does not show up unprepared. Not your typical law firm.
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07 Mar, 2017 by Anonymous
Jack was there for me in my initial trial. He is not just a lawyer but a person who really cares.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Georgetown, Texas?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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