Helen Ono West, experienced Car Accident, Personal Injury attorney in Houston, TX with 153 reviews
Lawyer credibility
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LCRS
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
Average 35,23
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Helen Ono West

1811 Bering Drive, Houston, TX

star star star star star
4.6 / 5
Avvo
5.0
info
Avvo rating
3 Reviews
Google Maps
4.6
info
Google reviews rating
150 Reviews
Data reflects the status as of the latest update. Updates are typically done monthly.

License

License ID number: -

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Last reviews

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Overall rating
star
star star star star star
4.6 153 reviews
Avvo 5.0
Google Maps 4.6

Habib shaghoury

star star star star star
17 Jun, 2023
Great Law Firm! Amy is an amazing attorney and is ready to fight for your rights and your injury case. I’ve always called Bronston Legal since 2011 and I have yet to be disappointed. Great Law Firm and you should give them a call if you are ever in a rear end collision
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Triet le

star star star star star
08 Jun, 2023
Got a call today after sending out the request the night before. The lady who called didn't even introduce herself which I deemed very rude and unprofessional. I made a typo on the request about the accident date but we got it resolved quickly, and I think it irritated her or something, then she ended up talking down to me like I was really stupid about my situation, and she continued to do that the whole conversation on the phone (at the end of all berating statements, she always said "I understand your situation completely" but the berate continued regardless, very passive aggressive behavior indeed). In the end, she notified me that the firm wouldn't take my case and gave me a phone number for referral services. I'd really appreciate it if she took the time to explain the explanation with a different tone of voice and manner, but in this case, thanks but no thanks, the way she talked to me made me feel like I'm stupid and unable to comprehend the information she delivered.
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Jacc a

star star star star star
03 Mar, 2022
They’re Very kind work with me and my family to make sure safety was first. Special s/o to Mrs.Amy, Ms.Gerri Mrs.Emma, Mr. Cole I just wanna say thank you ! Great recommendation !
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Top review highlights

Pros
1
Excellent customer service and communication from the legal team
“Emma and Amy, alongside with the Attorney, were also great with communicating with me with updates on my case and answered any questions I had towards my case.”
2
Knowledgeable and helpful attorneys who fight for the best outcome
“Kraig Rushing was GREAT and he put everything in terms I could understand. Kraig is very down-to-earth, friendly, and helpful but when it is time for business, he brings 200% for his client!”
3
Efficient and timely handling of cases
“They made this process run so smoothly and easy. They made sure I got the most for my case.”
4
Compassionate and caring staff who prioritize client needs
“They truly cared about my health improving. I truly hope I don't ever have to endure a situation like that again, but if I do, I'll be a repeat client.”
5
Successful in obtaining favorable settlements for clients
“We got more from them than in the 4 other cases combined.”
Cons
1
Some instances of poor communication and rude behavior from certain staff members
“The lady who called didn't even introduce herself which I deemed very rude and unprofessional... she continued to do that the whole conversation on the phone (at the end of all berating statements, she always said "I understand your situation completely" but the berate continued regardless, very passive aggressive behavior indeed).”
2
Concerns about the firm prioritizing their own interests over the client's best interests
“They kept referring my case and I eventually got like 20%.”

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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Houston, Texas?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
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  • List of Questions:
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  • Financial Information:
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  • Contact Information:
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  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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