Reviews
Top review highlights
Pros
1
Excellent customer service and professionalism
“Ameera was very professional, empathetic and patient. I was more than impressed with my first experience with the Company/Firm.”
2
Thorough and clear communication
“Representative was very clear with the instructions I needed. Very friendly and appeared to be concerned for me and the injuries I sustained. Making me feel confident with what will follow moving forward.”
3
Knowledgeable and compassionate attorneys
“Speaking with Mrs. Donna made me feel at ease and that she was for me! I appreciate her thoroughness with answering all of my questions and concerns.”
4
Timely and efficient service
“We were able to get an appointment in a timely manner. The Attorneys we met with were excellent-Dallin, Chris, and Sarah.”
5
Positive client experiences
“My experience was very good. Instructions were clear and easy to follow. Was helped with anything I had questions with.”
Cons
1
Inconsistent quality of service
“Hepworth & Associates are wonderful people who care about you as a client, are knowledgeable, and excellent advocates to have in your legal corner. I highly recommend!”
2
Lack of responsiveness and follow-up
“After all of this, I decided to reach out and ask for a refund of my last consultation and surprisingly it was given to me no questions asked since I thought they would give me a hard time about it.”
3
Mishandling of cases and lack of expertise
“Michael spent most of the hour telling me that my case was a dead end and that I was better off letting the problems with this crazy landlord go which was completely different legal advice that I was given from the first consultation I paid despite me having video files and text messages of this landlord violating my rights.”