Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Responsive and helpful staff who guide clients through the legal process
“Ryan and his staff have been amazing answering all my questions and helping me through the bankruptcy process every step of the way.”
2
Attorneys who are caring, understanding, and go the extra mile for clients
“These lawyers are the best. They are kind And understanding, they answered all my questions in detail. They walked me through every step i needed to take.”
3
Efficient and thorough legal services with good communication
“The process has been straight forward and simple to follow. The stress of the court system has become much more manageable with these guys!”
4
Affordable and flexible payment options for legal services
“Their rates are very reasonable and they're knowledgeable.”
5
Attorneys who are honest, transparent, and look out for their clients' best interests
“Ryan was very helpful in every way possible in our situation. He was timely in responding and we felt that he personally took an interest in us so that we felt like we were being taken care of, and not just another person that needed help financially.”
Cons
1
Lack of communication and follow-through from the legal team
“I would not recommend Ascent Law for divorce representation. The lack of communication was astounding. I constantly had to reach out to my attorney to get next steps and updates.”
2
Billing issues and unexpected fees
“They honestly made this entire process far more difficult than it needs to be. It doesn't seem like they care too much about their clients once they receive their portion of the payment. They never mention all the hidden fees involved with the whole process either.”
3
Attorneys who are unprepared and do not adequately represent the client's interests
“Brent Blanchard represented me in a case. He was the absolute worst, he would get me confused with other clients, billed me for other clients, and on our court date was not prepared and did not submit the paperwork the judge had asked for.”
4
Failure to deliver promised services or resolve issues
“My case was a very confusing case leading to a very upset client. However the legal team was on it. They explained what they were able to perform due to conflict of interest. From accidentally hiring both parties. They did refund the appropriate amount back.”
5
Questionable business practices and lack of integrity
“These guys are crooks! If we could give them a zero, we would! They ended up being unprepared and dragged it on for months.”

All reviews

star star star star star
14 Sep, 2024 by Heidi schofield
star star star star star
26 Aug, 2024 by Ls3 art studio
WOW what to say about this law firm. How about every lawyer joke written!?!? These guys are liars, unprofessional, disrespectful, arrogant to any one that isn't rich or part of their clubs, and will play the victim card when it suits them after being tone deaf to your situation. I hired them when I was out of state working, and was a telephone client only and didn't, they didn't have the respect to have me come into the office when I got back into the state a week later. Don't do that!!!! You have to show up to these guys office and look them in the eyes for them to probably take you seriously. They will do the typical Utah bubble state attit of taking your politeness for being weak and don't realize the other side of you is a monster that has been pushed to the edge by the very family that you are asking for their help to fight. I gave them a specific 6 week time line of being in Utah between jobs and they assured me that they could get things started. Had to call them 2 weeks of being in state, which took 2-3 and talking to different guys named John, so confusing later on when trying to find the right lawyer. Talked to John 2 great conversation and gave me hope and was excited that I hired these guys. Told me he would call me the next day Friday or Monday. Took off for 3 weeks without saying a word. Called a week later figuring things got busy. Called in look for John? On a Friday. Told me John1 leaves for half day Friday. Email John?1/2, tells me he is dealing with a family emergency and call me Monday. Next Friday write an email asking what's up, and the phone call, told again next Monday. Tuesday call the law firm to find out John2 is who I am dealing with and he is out of state for a family emergency and he will back Friday continues for another week. The last week I have in town John2 calls and the first minute I can tell I was getting the brush off after being ghosted for 4 weeks. During the conversation he twisted and was tone deaf to my 16 years of being broke and on the verge of suicide trying to deal with my family in a civil and orderly way that society says you should try first instead of having to sue your family, so you can still have a family after all the dust is settled. Even after the 2 most abusive people in my family died suddenly of mysterious natural causes that can only be explained as irony of the universe. The abuse continues by aunts and uncles. But how do you deal with a family that lies, cheats and steals from each other my whole life. The Arrogance of these lawyers made me want to show up and scream in their face so they would actually listen to me as a customer/client. It took everything not to the last week not to show up. I wanted to go back to work.
star star star star star
22 Aug, 2024 by Ray smith
I would 100% recommend this law office for anyone who is considering filing for bankruptcy.
star star star star star
22 Aug, 2024 by Kristy kapp
Excellent customer service very helpful and very pleasant to speak with.
star star star star star
11 Aug, 2024 by Kirsten price
Extremally helpful and informative. They were there every step of the way to get me through my bankruptcy.
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star star star star star
09 Jul, 2022 by John s.
Robert S. Payne is an excellent Bankruptcy Attorney who has helped me and my family tremendously over the years. He provided excellent service and was always there when I needed him. I highly recommend him for your legal needs.
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star star star star star
20 Jun, 2019 by Meli n.
He was amazingly thorough and really explained things so we weren't left with any questions. Going through a bankruptcy at any point is hard and even embarrassing , but he really didn't ever make me feel judged or like any question was too dumb. I felt comfortable and the process was smooth. I highly recommend him for any needs because he really does want to help and will work with you.
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star star star star star
15 Nov, 2018 by Cara w.
I would give Robert S. Payne 10 Stars if I could!! If you are looking for an attorney who is an expert in his field, fair, honest and will work for you, then you need to give Robert S. Payne a call ASAP! He gave excellent advice regarding loan modification / debt settlement. If you or any family or friends don't know where to turn for help, take my advice and turn to your phone and call Robert S Payne today, you will be thankful you did!
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star star star star star
21 May, 2024 by Anonymous
Made my experience easy and handled matters very well thanks rachael and the whole team that works around me Great group!
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star star star star star
03 Jul, 2018 by Tina
Rachael is an excellent lawyer. She goes above and beyond to help you. She is extremely knowledgeable and helpful. She made a difficult process so much easier. I never had to wait long for her to find answers to my questions. I felt very confidant in the outcome of my case because she was on my side.
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star star star star star
27 Mar, 2017 by Tim
I highly recommend you work with Rachael Whitaker! She worked through my divorce process with me. She was professional, experienced, honest and guided me through the complexity in a very clear, simple manner. She was a flawless attorney and I'll recommend her to all my friends!
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star star star star star
17 Aug, 2016 by Anonymous
Paul is really great to work with. I always felt confident that he understood my concerns and he was great with clearly communicating all my options. I had a credit card that I had to let go during some difficult financial times and the credit card company was fighting hard to collect from me including getting a judgment and garnishing my checking account. Paul, with just a couple phone calls, was able to negotiate an amazing settlement for me and finally got these guys off my back! Paul knows his stuff and I would recommend him to anyone.
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