Jason Daniel Gallagher

102 Court St. NE, Abingdon, VA

star star star star star
4.5 / 5
Avvo
3.0
info
Avvo rating
2 Reviews
Google Maps
4.5
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Google reviews rating
120 Reviews
Data reflects the status as of the latest update. Updates are typically done monthly.

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Last reviews

Overall rating
star
star star star star star
4.5 122 reviews
Avvo 3.0
Google Maps 4.5

Robin bohin

star star star star star
11 Jan, 2025
I see the the response from the "owner" of this restaurant. It's lengthy and it is also "lashing out" at a customer who gave an honest rating of their honest experience both with the food and the manager's response. At No time was I confused nor did anything state a Waitlist feature as the owner indicates. The RESY Reservation system worked and I received updates throughout to indicate our dining reservation at the date and time booked. This is simply untrue of the Owner to state so. I reserved a full 5-6 weeks ahead to ensure the date because our kitchen was dismantled with a remodel. There was nothing at any time on the website that indicated this Restaurant was closed. There was also another patron that got booked for Thanksgiving, all stated by their Reservation manager, who called me at 3 pm on the Mon before Thanksgiving to " spring this news!" If Summers has the caliber of oversight indicated by this Owner, then they would have known RESY was booking for Thanksgiving BUT this clearly indicates their practices of Reservation Management are not proactive more than checking the week of dining. Additionally, this Owner never had the wait staff ask if we drank Champagne prior to serving. When I mentioned a bottle of wine would have been nice I certainly didn't expect more than we ordered on any past visit which had been a $34 bottle! Evidently, this type of passive aggressive response to my review by this owner, shown by belittling a customer for something the customer had Zero control over, but was their own internal oversight issues is what to expect if one submits honestly. Our family has been in business for over 70 years and this is Not how you stay in business. A humble spirit goes a long way as well as putting yourself in the customer's place. Whether you agree or disagree, our motto was, " take responsibility to lessen the damage, not flame the fire!" Additionally, it was I, who told the wait staff, we'll after being seated and mentioning our "Thanksgiving issue." So, if the table had been marked as the owner indicated, " for special attention, " then clearly the wait staff should have been the first to mention something and not me, the customer! If you dig deeper into other Reviews there are a few others indicating the same negative experience with the food. We dined at Summers Cellar on New Year's Eve. This was our first visit to the cellar but not to Rooftop. The Cellar provides nice ambiance for a winter evening. However, the food this time was very subpar. We ordered the roasted brussel sprouts as an appetizer and they arrived cool. These appeared to have been precooked and then dished out without thought to serving a warm dish. My husband ordered sea bass, which turned out bland and without taste. It was flaky and not overdone but the paella cake was described as "eating cardboard" according to my husband. I ordered the sauteed scallops, which one could not enjoy the sear or taste the scallop due to them being served in a massive amount of nontasty "glop", which was also being used to finish another dish on the menu. The menu hasn't changed from our summer visit. It's really too bad the food offerings don't have the quality, creativity and variety to stand up to the wine list. We had an earlier issue here around Thanksgiving and without getting into too much detail felt the owner was a bit "chintzy" with us making up for their Big mistake, which caused us to cancel our Thanksgiving meal (only getting informed 2 days prior ). It's evident that their was not much empathy for the spot it put our family in as anyone knows that's hosted, the Turkey, itself won't thaw in two days! Ownership blamed RESY instead of taking responsibility...not even a "sorry" this happened, just a pivot to divert the underlying internal issues, which are management not being more proactive with an advanced "look out" of their Reservation calendar. A nice bottle of wine would have been appreciated.
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Claud hoskins

star star star star star
10 Jan, 2025
Google Maps

Sabrina harrison

star star star star star
29 Dec, 2024
My husband and I went here on a date night and to a Barter Theater play after. The food was spectacular. I got the chicken and waffles and my husband got the steak frittas. Both were amazing! I was torn between the chicken and waffles and the pork chop but the chicken and waffles was an excellent choice. I’m sure the pork chop would have been wonderful too. We sat on the rooftop, whenever we left, we went down into the cellar and it was such a neat atmosphere. We will eating down there next time. 10/10! Definitely make the visit.
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