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Suzette Lynn Hutchens
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3.0
Avvo rating
6 Reviews
Top review highlights
AI generated excerpts from the customers reviews
Pros
1
Excellent legal knowledge and competence
“I have the utmost respect of her legal knowledge. I have referred numerous family and friends to her and they too were well pleased with her.”
2
Attentive and compassionate service
“She was attentive and compassionate to my needs and the case.”
Cons
1
Unprofessional and rude front desk staff
“The female voice was recognized as the one who had accepted my calls. If she worked in my office, and I hire many, many people, she would have been fired immediately. She is the rudest, most arrogant, confrontational individual that I have come across and should never be working with the public.”
2
Lack of responsiveness and poor communication
“I had some additional questions and called the office, leaving 4 messages from Tuesday to Friday with the Asssistant/Receptionist and never received a return phone call.”
3
Unscrupulous behavior by office staff
“As I walked out to the parking lot, one of her employees followed me out and offered to "expedite" my case if I paid her $500.”
All reviews
25 May, 2017 by Anonymous
I had Suzi Hutchens to do a will for me. I met with her the first time and felt completely confident in her abilities. She had also been referred by a very good friend of mine who is a lawyer but does not handle anything but corporate law. We did an overview of what I needed and she told me what I would need to get together and information that could be emailed or called into her to get it going. Two days after we met, I had some additional questions and called the office, leaving 4 messages from Tuesday to Friday with the Asssistant/Receptionist and never received a return phone call. By Wednesday, I asked if she was out of town just so I could get an idea of when she may return the call and was told that she was not and was in the office. On the last call, the Receptionist hung up on me. Since I am a busy medical professional, I did not have time for these games. On the following Thursday, I dropped by the office to see if I could catch her in and was told she was out of the country and rudely assured she had received my messages. The female voice was recognized as the one who had accepted my calls. If she worked in my office, and I hire many, many people, she would have been fired immediately. She is the rudest, most arrogant, confrontational individual that I have come across and should never be working with the public. Three days later, I spoke with a very nice gentlemen by the name of John, who promised to relay the message to her. I finally reached Suzette after she returned and she stated she had never received any of my messages. I know it is very difficult to obtain good, competent staff these days but this was ridiculous. Mrs. Hutchens came highly recommended but sometimes an employee can make you or break you. The front desk person is the first point of contact in any business and should be someone that will make Clients feel welcome. This woman does not belong there. She is a menace to an otherwise good law firm and can ruin a reputation quickly.
05 Oct, 2016 by Oscar
I have been a client of hutchens and hutchens for over 20 years. I have worked directly with Mrs. Hutchens on legal matters divorce and accidents. I have the utmost respect of her legal knowledge. I have referred numerous family and friends to her and they too were well pleased with her.
21 Sep, 2016 by Vic
I unfortunately have to agree with the Yelp review that someone wrote in 2012. Oh my, his daughter was right, there was no problem with Ms. Hutchens but that older woman that answers the phone freaked me out as well. SHE IS NUTS! She is still the front desk and will talk about putting a spell on you and black magic potions. What he said was right on. What happened to professional staff in a law office and why would this beautiful office hire someone like this. Yes, I agree, don't accept her offer for a beverage.
17 Feb, 2014 by Scott
This review is hard to write because I really liked her personally. I had to give a low score on trustworthy because of her staff. I really had no complaints with her; she is a fine lawyer and knowledgeable in so many things. She was attentive and compassionate to my needs and the case. However, her decision making skills end with the legal field. When she is not around, the older woman at the front desk will argue with you and try to provoke you into saying something you dont want to say. I actually watched her do this with another client and then a few minutes later, Mrs. Hutchens walked into the office with her hands full and the woman just started smiling and acting real sweet. The way this receptionist was talking to people was unbelievable. But when Suzette walked in, it was like a light bulb had been turned on. She obviously has no idea what this employee is made of. Why she would act that way to everyone in the waiting room is unbelievable. One client told me on the way out that she has been there for years and fooled everyone. I don't know, I just want to stay away. I would hire Mrs. Hutchens again if she would meet in another place. If she knows what is good for her business, she will. There going to lose all their clients with this monster at the front desk. Oh, and she also does not give the Attorney your message when you call so call back if you do not recieve a return call. Mrs. Hutchens will tell you she never got the message and apologize. The Attorney is an extremely competant and knowledgeable person to have on your side.
22 Jul, 2012 by Anonymous
I hired Ms. Hutchens after a car accident. She was great for the short time I worked with her, always returned calls and was attentive. I had to change lawyers because after either the 2nd or 3rd time I went in, I had dropped off some additional paperwork received from the insurance company. As I walked out to the parking lot, one of her employees followed me out and offered to "expedite" my case if I paid her $500. I got back in my car and upon arriving home, called the bar association who told me what I already knew, THIS IS TOTALLY ILLEGAL. Even the attorney had not charged me for my case and had explained I and she would only be paid if we settled or won if it went to court. I then left a message for Ms. Hutchens on her voice mail, and guess what, never returned my call. She always did before. I know that woman intercepted the message. I am only giving a bad score on trustworthy because of the employee; I am sure the attorney had no idea what she is doing. Just wanted to make everyone aware....just because the attorney is a winner, doesn't mean they don't have unscrupulous people working for them. I hired another attorney who told me I should have made an immediate complaint to the bar but it would be her word against mine. I wonder how many other folks have fallen for this DO NOT PAY ANY OF THEIR EMPLOYEES. And by the way, this woman was very friendly. Didn't look like the type. Thank you.
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