Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Hardworking and tireless in pursuing fair compensation for clients
“Ray & Polona worked tirelessly to ensure I received fair compensation for my deep back injuries after I was rear ended.”
2
Responsive and attentive to client concerns
“Attention to detail & always willing to jump on a call if there were concerns, Ray & Polona are an excellent team of injury lawyers!”
3
Excellent litigation skills and ability to get favorable results
“Ray is an expert litigator and zealous advocate who, in a couple of cases, has gotten better results for me than I expected.”
4
Compassionate and professional service
“Ray is as responsive as any lawyer I have ever worked with. He has a good heart and willingly gives his time to make sure matters are handled properly.”
5
Effective communication and willingness to explain the process
“He explained the process to me when I first met with him. He negotiated with the insurance company, didn't settle too soon and assured me that he was moving the process forward.”
Cons
1
Lack of communication and updates unless client initiates
“Never responded to a single e-mail, never had any status update when called. Only seemed to do anything when on the phone, and was obviously scrambling because he hadn't done anything, when I initiated the call.”
2
Clients may feel their case is not a priority
“My case didn't seem to matter to him. Poor experience, would not recommend.”

All reviews

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05 Nov, 2021 by Pam
Ray did a great job taking care of my claim. He explained the process to me when I first met with him. He negotiated with the insurance company, didn't settle too soon and assured me that he was moving the process forward. He even worked on the claim after he was paid to get some more money for me.
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28 Apr, 2020 by Matt
Ray started well with the initial phone call, but after that never communicated anything unless directly called. Never responded to a single e-mail, never had any status update when called. Only seemed to do anything when on the phone, and was obviously scrambling because he hadn't done anything, when I initiated the call. My case didn't seem to matter to him. Poor experience, would not recommend.
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09 Apr, 2020 by Andy
I am a 20+ year lawyer, but I am not a litigator. When I need a litigator, I start and end with Ray Brooks. He is an expert litigator and zealous advocate who, in a couple of cases, has gotten better results for me than I expected. Ray is as responsive as any lawyer I have ever worked with. He has a good heart and willingly gives his time to make sure matters are handled properly, including matters that are outside the scope of the pending case but are important to his clients. I could not recommend Ray more strongly.
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17 Nov, 2018 by Pam
The settlement was many times over what the insurance company first offered. The best legal advice and professional care one could hope for. I highly recommend Ray Brooks.
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19 Sep, 2018 by Heatherb
I couldn’t be happier with Ray and was completely impressed on his willingness to listen, no matter how complex the case. While I only consulted with him on a probate litigation matter, Ray was fearless to pick up the phone and call the opposing party on my behalf to resolve matters once and for all. Ray is hands down one of the most responsive, compassionate, experienced and professional attorneys around. I highly recommend him.
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11 Sep, 2024 by Brad kertis
Mr. Malcolm just had to deal with a case of mine for over 5 years, where most attorneys would have just caved and would have settled for 10% of what I received. My other attorneys just floated my case to him, thinking it wasn't worth their time. Mr. Malcolm had patience and knew that I had been wronged, he fought for my case and eventually got me even more than I had ever expected. I would still trade what I had received to go back in time and delete that day, undo what happened. But Sean Malcolm, his knowledge and his team made my case end with a fair settlement, which I am greatful for. Thank you Sean
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09 Aug, 2024 by Lola bourez
My experience with Sean and Russ was excellent! I originally hired another firm that I found through a google search that was absolutely terrible! I reached out to Malcom Law Firm to see if they had any advice or if this was a normal turn around for the kind of case I had and Sean spoke to me about my case for at least 30 minutes right away! I felt heard and validated throughout the entire process and received regular check-ins from Russ and Sean both giving me updates on my case. They were transparent during the negotiation stage and helped navigate an otherwise frustrating and stressful situation. Sean even checked in after my case was completed to make sure I was doing well and was happy with the outcome! I would absolutely recommend this firm to anyone in need of their services!
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05 Aug, 2024 by Anthony hayward
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30 Mar, 2022 by Saurabh
Shashi was very effective in guiding us through our home insurance claim. She was methodical, provided great legal advice. We were able to claim finances for almost everything which was lost
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06 Jul, 2021 by Anonymous
It was a very difficult time for us. Shashi helped us through the legal thickets and we came out well. Thank you Shashi.
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19 Aug, 2020 by Ankit
I had found out about Shashi from the Avvo reviews, and reached out to her for a real estate related help. She simply works magic by comforting her clients to know of what the worst case scenario looks like. In this process, she immediately alleviates the pain that anyone would normally have as they get into situations requiring an attorney's help. I feel that sometimes the mere imagination of the worst case scenario gets us into bad resolutions and this is exactly where a great attorney like Shashi comes to help by giving you a more realistic picture of the impact spectrum.
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01 May, 2015 by Anonymous
I have great respect for Mr. Ferguson. He always ensures matters are given the proper attention required. He is a true professional, with superior ethics and understanding of the law.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Redmond, Washington?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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