Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Effective at getting traffic violations reduced or dismissed
“Andrew was able to reduce the violation down on one ticket to a non-moving violation with a reduced fine, and on the other ticket he was able to get it dismissed 100%.”
2
Strong legal knowledge and expertise
“Andrew is a former Bellevue prosecutor, so it was a no-brainer to hire him for a ticket in Bellevue. Dismissed without a problem and his fees are very competitive!”
3
Handles cases efficiently without requiring client to appear in court
“He took real good care of me, and I didn't have to show up to court - which was awesome!”
4
Responsive and communicative with clients
“Andrew is always quick to respond and explained everything thoroughly to you.”
5
Trustworthy and reliable attorney
“Andrew is a excellent attorney and I will always continue using him if I get in trouble again.”
Cons
1
Poor communication and follow-up with clients
“Andrew absolutely sucks at communicating/following up with you on your case.”
2
Lack of transparency regarding additional fees
“I asked him if there were any court fees I would have to pay as well. He said after he goes to court, the fee that I may possibly have to pay (ticket fee) would either get dropped or I would have to pay for it after the hearing and that he would let me know if there were any. I didn't hear back from him with anything!”
3
Negligence in handling client cases
“He did not show up on my behalf. After I paid the fine in full I immediately contacted Off the Record and explained my case at which Mark responded back to me promptly stating he spoke with Andrew Nguyen and he claimed he could still get the speeding ticket fixed. Over the next 6 weeks I checked with Mark who then would check with Andrew with no response coming back.”

All reviews

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05 Oct, 2021 by Edward mahoney
He's a scoundrel and is against the interests of his clients. I had a case that was impossible to lose. While incarcerated, he refused contact. On the last day for speedy trial, with absolutely no preparation, he asked where I was. Obviously, in jail. I couldn't afford to not plead guilty to bogus charges filed by the bellevue pd. I was afraid of losing everything if I remained incarcerated any longer. He's a fraud and needs to be criminally prosecuted and locked up permanently. I don’t even think he ever studied law. Pathetic.
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29 Jun, 2018 by Anonymous
He handled my case 5 years ago. Until recently I found out that I still got a warrant on me which he never bothered to mention to me. After I seek for his help again, he simply does not reply to me anymore.
star star star star star
03 Jan, 2018 by Anonymous
My complaint is not so much with off the record, but rather the attorney they referred me to. If OTR is going to be a referral service then they need to do a better job of vetting out the attorneys and if they are referring hack attorneys then they need to stand up for what is right and take care of the customer as I had no involvement on who was selected to represent me. I received a speeding infraction far from where I lived on 5-27-17 and would not be able to attend the court hearing on my own time. I did a google search and found that off the record served the county that I had an infraction in. On 6-1-17 I paid for the service and was assigned Andrew Nguyen based out of Seattle to handle my case. I received an initial email from Andrew the same day sayin he would be happy to handle my case and was sending in my ticket to request a court date. After the initial email about a month had passed without any further communication from OTR or Andrew so I reached out to Andrew Nguyen asking for an update with no response. After that I check some OTR reviews with bad communication being a reoccurring theme, but with positive outcomes being the end result most of the time so I went on with life. Then in mid-September I received a certified letter from the County dated 9-12-17 stating that due to a Failure to Appear in court if I did not pay all fines and fees in full my license would be suspended on 10-19-17. At that time I called Andrew Immediately and left a voice mail about the letter I received. A couple hours later I got a call back from Andrew and he assured me that the letter was a mistake and he would take of it for me. About a week went by without an update from Andrew and I called back asking for an update. He said he was still working on it and will get back to me, I then reminded him that I only had 15 days since the issuance of the letter to respond contesting the letter or I was going to be forced to pay the fine. He reassured me again that he was going to take care of it and not to write in my response to contest the letter. BTW by not responding to the letter as advised by the attorney I affectively gave up an last rights I had at a fair hearing and the opportunity to defer the ticket as a last resort. Another month had gone by with little communication from Andrew Nguyen and I was only a week away from having my license suspended I called Andrew again and asked if he had made any progress with my case and at that time he confessed that he did not. I reminded him that my driving privileges were going to be suspended in a week and his advice to me was not to drive anywhere the next week after the suspension and he would take care of it. At this time I knew I was not dealing with a professional attorney and with no faith in him I was forced to pay the fine and accepting all consequences that came with the infraction (when I was on the phone with the county clerk she confirmed that there was no mistake on the docket Andrew simply did not show up on my behalf). After I paid the fine I full I immediately contacted Off the Record and explained my case at which Mark responded back to me promptly stating he spoke with Andrew Nguyen and he claimed he could still get the speeding ticket fixed. Over the next 6 weeks I checked with Mark who then would check with Andrew with no response coming back I finally demanded my refund which I received on 12-8-17. Because of the gross negligence of the attorney and Off the record not standing behind their referrals or making things right by the customer (me) I am now stuck with over 2k in added insurance premiums over the next several years. If you choose to use off the record you should also do your own research on the attorney that is assigned to you.
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31 Oct, 2017 by Tanks
I received a 2nd Degree Negligent Driving ticket on JBLM after an accident. I thought it was preposterous and unethical that I received a citation from the Military Police, therefore I hired Mr. Nguyen. We went to trial yesterday in Federal Court and Won. Verdict: Not Guilty The ticket was $250, the lawyer was $300. It's about principle.
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04 Aug, 2017 by Michael
I hired him to represent my fiancee on a traffic ticket that was issued in an accident at the stop sign. They had a witness but was able to have it dismissed. How? Lawyer magic I guess. was worth the cost of hiring him vrs the points on the insurance! Yeh
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29 Apr, 2024 by Lisa shimoi
I recently had the privilege of working with Matthew Cunanan to draft my living will, and I must say, the experience was nothing short of excellent. From start to finish, Matthew demonstrated unparalleled professionalism, efficiency, and empathy, making the entire process smooth and stress-free. One of the standout qualities of Matthew's service was his remarkable ease to work with. He guided me through each step of the process, ensuring that I understood all aspects of my living will and addressing any concerns or questions I had along the way. His clear communication and willingness to listen made me feel heard and understood, fostering a sense of trust and confidence in his expertise. Matthew's thoughtfulness and understanding were evident throughout our interactions. He took the time to truly understand my wishes and priorities, tailoring the living will to suit my specific needs and circumstances. His compassionate approach made a potentially daunting task feel manageable, and I appreciated his genuine care for my well-being and that of my loved ones. Thanks to Matthew's expertise and dedication, I now have peace of mind knowing that I have a comprehensive living will in place to protect my sons in the event of unforeseen circumstances. His attention to detail and commitment to ensuring thorough documentation instilled in me a sense of security, knowing that my wishes will be carried out as intended. I wholeheartedly recommend Matthew Cunanan to anyone in need of living will services. His professionalism, efficiency, and compassionate approach make him a standout choice in this field. Working with Matthew was not only easy and quick but also reassuring and empowering. I am grateful for his assistance and would not hesitate to seek his expertise again in the future.
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star star star star star
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12 Nov, 2008 by Anonymous
Sarah has taken us from incorporation through investment trademarking and every other thing that has come up. She is smart, fast, responsive and has the answers you need. She is also ably assisted which is really important when it comes to saving money and getting great service. She only gets involved when real legal decision making is required, otherwise everything runs smoothly under her review. Working under the auspice of Davis Wright Tremain (DWT.COM) means you have instant credibility with investors because you are working with a blue chip firm and you have access to specialist resources (IP etc) whenever you may need them. I originally looked at the least expensive way to get legal help and after some research happily discovered that this was it.
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star star star star star
24 Jun, 2008 by Anonymous
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30 Sep, 2022 by T t
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Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
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  • Outside of Their Licensed State:
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It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

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Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

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To make the most of your initial meeting with a lawyer, come prepared with:

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