Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Compassionate and ethical approach
“Diane was compassionate and ethical. She made time out of her schedule when I really needed her assistance.”
2
Professionalism and clear communication
“She was professional, kind, and to the point (she is not an attorney to waste time in order to charge her clients-) she always let me know where the law stood on issues in a compassionate manner.”
3
Prompt and organized handling of legal matters
“She was always prompt to court, meeting me outside the courtroom and going over what would be happening that day, and I always received notice of any court dates and copies of all legal papers that were filed with the court.”
Cons
1
Lack of transparency about fees
“Upon filling out the "new client" paperwork and going over disclosures there was NO disclosure of a fee (her partner at the time, who an acquaintance had used in a legal matter charged a consult fee so I wanted to be 100% sure). When I got out of the consultation I was asked to pay almost $500 for a consultation fee!”
2
Perceived bias and poor client communication
“She wouldn't listen to ANYTHING I had to say; I felt like upon meeting me she was already on the opposing parties side. She was rude and unwelcoming, didn't seem compassionate or caring at all! She talked over me and gave dirty looks TERRIBLE people skills.....she acted as if she was better than me from the moment she met me.”
3
Unsatisfactory legal outcomes and high costs
“I spent 25,000 with her, and as a result my ex-wife receives the maximum allowed by Washington state child support, and I see my kids twice a year. RUN AWAY from Diane Russell. She has no apathy, a cold and bitterness about her, and charges WAY TOO MUCH to lose so hard. My kids have suffered as a result of her services.”

All reviews

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05 Mar, 2021 by Susan
Diane is simply the best. My ex-husband filed a lousy lawsuit against me over the holidays, and Diane was recommended to me, and it was the best recommendation I have ever had. Diane accepted that lousy case and took it very seriously. She did a ton of research and even asked for sanctions for me, which we won. Be honest with her, and she will be straight up with you. She will advocate harder for you than you can imagine. She knows her stuff, and she knows it well. If you come to her with a case, and she tells you it is not worth trying, believe her. She is looking out for your best interest and does not want you to waste your money or time. She is professional, reputable, smart, yet also caring and empathetic.
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07 Nov, 2015 by Anonymous
I went to Diane for a dissolution and custody was a major issue. Her office staff was professional and always gave me notice of fees. I was notified when calling for an appoinment that there was a consultation fee (and how it was broken into tenths of an hour so I was only charged for the time that I actually spoke with her) and retainer fees would be discussed at the consultation. I was given a client fee agreement that spelled out all fees and obligations. Diane was compassionate and ethical. She made time out of her schedule when I really needed her assistance. She was always prompt to court, meeting me outside the courtroom and going over what would be happening that day, and I always received notice of any court dates and copies of all legal papers that were filed with the court. She was professional, kind, and to the point (she is not an attorney to waste time in order to charge her clients-) she always let me know where the law stood on issues in a compassionate manner. I truly appreciated her assistance in my matter and am glad that I had her on my side.
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24 Nov, 2014 by Anonymous
Diane was referred to me by a friend whom I trust. Diane represented me in a variety of family-related matters including custody and child support. We lost both times, despite insurmountable evidence that we should win, including her 75% certainty we would win. She was late to court. She failed to notify me to appear, so we had to request to do one appearance over the phone. I spent 25,000 with her, and as a result my ex-wife receives the maximum allowed by Washington state child support, and I see my kids twice a year. RUN AWAY from Diane Russell. She has no apathy, a cold and bitterness about her, and charges WAY TOO MUCH to lose so hard. My kids have suffered as a result of her services. She won't lose sleep over it, though - she's touring wine country in Europe thanks to my fees.
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11 May, 2012 by Shannon
My divorce finalized over a year ago. I selected Diane Russell to represent me because she had a number of years of experience in family law. She was very personable and worked with me every step of the way. She was always professional and gave me sound advice. My divorce was not terribly difficult but I knew that if I ran in to issues she had a wealth of knowledge to bring to the table.
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16 Oct, 2009 by Anonymous
I went to Diane Russell for a consultation on a legal matter THANK GOODNESS she showed her colors immediately! I asked when I scheduled the appointment and when I got into the office if there was a consult fee, I was told no. Upon filling out the "new client" paperwork and going over disclosures there was NO disclosure of a fee (her partner at the time, who an acquaintance had used in a legal matter charged a consult fee so I wanted to be 100% sure). When I got out of the consultation I was asked to pay almost $500 for a consultation fee! WHAT!!! I asked twice AND verified the paperwork had no disclosure of a fee. This is a violation of the WSBA! During the consultation she did nothing but criticize and chastise me. She wouldn't listen to ANYTHING I had to say; I felt like upon meeting me she was already on the opposing parties side. She was rude and unwelcoming, didn't seem compassionate or caring at all! She talked over me and gave dirty looks TERRIBLE people skills.....she acted as if she was better than me from the moment she met me. When she gave me a quote for a retainer she asked for 12 TIMES the amount of ANY other attorney in the area and then said when that retainer amount ran out I would need to pay the same amount again!!! I retained a different attorney for my case and couldn't be happier with him, he is phenomenal! I paid 1/12 the retainer to him and he really goes to the mat for me and has TOTALLY turned my case around to my favor! When we've been in court I have seen Ms. Russell and have only reassured that I made the right choice not retaining her. She seems passive and uncaring when arguing her cases for her clients NOT the kind of attorney I would want!
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29 Oct, 2020 by Cori
Crystal was a fantastic lawyer from start to finish, working with me through this whole process. She not only assured me that everything would be done smoothly and with caution, but she answered all my questions and made sure I got the best compensation for my case. When I came to her office, I was so unsure of the outcome and was afraid of the situation, but she made it so simple and I appreciate that more than she could imagine. Being on the receiving end of the accident had caused a lot of pain and stress, but Crystal lightened that burden from the start.
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21 Nov, 2013 by Keith
I called Crystal for help with my construction business. After calling 3 other firms and spending more than 2 hours explaining my situation, Crystal was able to work thru the details and get me set up with what I needed in less than 15 minutes. I KNOW who my first call will be if I ever need help again. A true professional. Thanks Crystal McDonald!
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27 Jun, 2013 by Christopher
Crystal McDonald is hands down the best lawyer in the area. she is focused dedicated to her clients and works to get you what you need and stays on top of things. i was in a car accident and had been dealing with the insurance company on my own and all they wanted to do was play games with my claim even though i was 100% not at fault, as soon as i hired crystal all that changed i was able to continue with my treatment and i have been receiving the treatment and support needed from her as well as medical staff to recover! overall a great lawyer!
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10 Sep, 2018 by Anonymous
Ashley does amazing work! I hired her to represent me during an extremely difficult and stressful time in my life. She was very thorough and I knew she was acting in my best interests at all times. she is an honest, ethical and compassionate attorney that is willing to go the extra mile for her clients. The office staff were very warm, friendly, and efficient.
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02 May, 2018 by Corry
I was in a pretty bad car accident back in October of 2013. After consulting with Ashley Armstrong, I made the decision to hire her. I had sustained a severe back injury from my accident, Ashely felt confident that she knew exactly how to handle the case, as I informed her I had previous accidents and other back issues in the past. It took just short of 4 years to get my case settled. I was not in the state for about 1 year of it, and she kept me informed along the whole way. She would call or email whenever I needed to sign documents, meet with her, or for just a quick life update. Ashley handled everything for me so I did not have to worry. It was a battle back and forth between her and the insurance attorney and she fought for me and never gave up. She helped me get through the deposition and the settlement conference. My case ended up getting settled before the trial date and that is all because of Ashley and her team. I would highly recommend her to anyone looking for any type of car accident or personal injury case. Very thankful she was in my corner and helped tremendously.
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12 Jan, 2017 by Joshua
When I first walked into the Ryan, Montgomery & Armstrong, Inc. P.S. office, I had no idea I would be dealing with a wrongful death claim. I originally went in to hire a different lawyer for settling an estate, but soon realized there was a lot more on my hands. I was quickly directed to Ashley who handled the wrongful death portion. Ashley handled my case very professionally and gracefully. She helped to settle the claim quickly and painlessly during one of the hardest times in my life. I was always updated thoroughly whenever something came up and I never felt I didn't understand what was happening. I also felt very much at ease because she handled everything, taking away most of the stress that comes with a wrongful death. Ashley was very attentive to my needs and provided a comprehensive view of the case, so that I could make the best decision based on all the facts. I truly felt like I could place my trust in her and that she would do everything for best of my interest. I couldn't have been more pleased with the results either. Although it was a hard time to go through, I am positive that Ashley made this experience much easier to deal with. I feel that she went above-and-beyond the duty of a lawyer and felt that I had a friend on top of a lawyer. I highly recommend Ashley as she will be a complete and solid team member.
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02 Aug, 2024 by Karen delgado
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10 Feb, 2024 by Corey james
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04 Jan, 2024 by L b
Quick. Efficient. Very inexpensive. Great knowledge base and attention to detail
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FAQs
Questions? We have answers

What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Silverdale, Washington?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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