Reviews

I've tried going through them multiple times. Ihad an appt with them. Went down there told l, there was a lady ahead of me so i said on I'll wait in my car, just let me know when it's my turn. After an hour of waiting i go in there and am il like whats going on? They say oh since you weren't in here , you missed your appt. Ummm what,? I told the guy i was gonna be in my car cuz this was during covid. Then they told me that i missed my date since being in my car and that i need to make another appt. Wow... oh no, it gets better!! NEXT time, the lady said she was going to take my case, then my court date came and she nowhere to be found. After trying multiple times to get ahold of her, I am then told that she's friends with my exes lawyer so she couldn't take my case... would've been REALLY NICE to know that BEFORE my court date. Then I applied AGAIN! And never heard anything back. Applied again, never heard anything. So I applied once more and got an email stating I cannot get probono services, and at this time they cannot tell me why but if I want to know, I can call their office... you'd think probono would be trying to help people in their time of need, but u guys not. Don't waste your time.

This place is wonderful.. I got help very fast and a lawyer to help with a very bad slumlord my new lawyer is very friendly and helpful.. if you are low income and having nightmares about your landlord call them.

There isn't anything bad to say about my experience with the Tacomaprobono Community. They have been so compassionate and supportive. I feel like I have gained so much from them. I recommend them 12/10.

So far they are getting 1 star from me. Called last week to get hours for both Lakewood and Tacoma ad I have a time sensitive matter I need help with. Was told Tacoma is closed the week of Sept 11th, but would be open for walk ins mon-thursday 1pm-3pm. Showed up today and they are still closed and also not sure if they will be open tomorrow. I need legal help asap and my tacoma resource is on their own time schedule. If this gets better and I get the legal help I need, I will update my review accordingly.

Great staff knowledgeable and patient

This place is trash, they say they gonna help but then they brush u off and send u to another dead end person that commits fraud worts than the person ,and these people work for the city???? Trash

Very helpful. I'd suggest visiting the office instead of calling

I arrived at Tacoma probono seeking legal advice. The receptionist Alondra Hernandez was by far the nicest , knowledgeable and went above and beyond to help me out. Even when others were rude to her, she maintained a total professional image. You folks have a unicorn . A rare find in a totally professional employee.

There is someone who works here that will remind you of your low income status as well as how Tacoma Pro Bono is one of your only options. Unprofessional. Try anyone else but them. If you are forced to accept their business. Politely decline to answer their demographic questions since you are just a statistic for them to acquire more funding

So it's actually a nice service for the community. Volunteers discuss what's going on with you and send you helpful resources relating to your case for free. What I don't understand is the intake process. You fill out a giant form online, then they ask you the exact same questions over the phone, like detailed personal questions that you have to answer "for demographic info" but they don't have any reason to need, let alone twice, because they are literally not allowed to give legal advice. Unless you're building a file against my landlord that you can send to help me, I don't know why you need me to get their birth date before I can submit the form.

They don't return phone calls, don't know if its an affect of the pandemic but for legal aid maybe you should sell blood for money