Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Highly knowledgeable and skilled in family law
“Erica is phenomenal. She truly went above and beyond to help my family with custody/adoption of our son.”
2
Compassionate and dedicated to client's best interests
“Erica holds an authentic concern for her clients and their families. She isn't like most attorneys just out to drum up business and to get your money.”
3
Excellent communication and responsiveness
“Natacha, her paralegal, was in constant communication with me regarding phone calls, emails, and follow up calls. I was informed with every part of the process and any questions I had were thoroughly answered in a timely manner.”
4
Aggressive and effective courtroom representation
“In the courtroom Erica was amazing. The work she put in weeks and months prior to my hearing was undeniable. She fought for what I thought was important and her knowledge of my case allowed her to show inaccuracies in the other attorneys arguments.”
5
Cares about clients like family
“Erica and her staff never treated me like a client…I've been family!! They have handled multiple cases for me, everything from a long dragged out divorce to a custody case. Erica, Natacha, and Marie have always been nothing short of amazing!!”
Cons
1
Lack of communication and responsiveness for some clients
“Communication is horrible. You have to constantly pursue for any updates to your case, and 75% of the time emails and calls are ignored.”
2
Occasionally overconfident in case outcomes
“The only negative interaction at all came from her telling me what expectations I should have about my case's resolution and that what I wanted wasn't going to happen realistically.”

All reviews

star star star star star
10 Jul, 2024 by Anthony woods
The lawyer office did a great job for me
star star star star star
25 Jun, 2024 by Jeff jackson
In February 2023, I was involved in a motor vehicle accident caused by another driver which totaled our car and sent me to the hospital in an ambulance. After finding out that my injuries were going to require surgery, I decided to hire an attorney to represent me. Ben Salango and his team went above and beyond what my expectations were. They dealt with multiple insurance companies and other attorneys over the next 16 months. They kept me informed and up to date on everything that was going on and I always felt well represented by them. So if you’re injured in an accident and need an attorney, don’t fall for all the commercials and catchy phone numbers just give Ben Salango and his team at Salango Law a call. Trust me, you’ll be glad you did!!
star star star star star
11 Jun, 2024 by Jennifer kargel
Ben and the Solango Law Office were wonderful to work with. They stayed in contact often about the case and what was needed on my part as well as keeping me updated often on the progress. I’m glad he was the one to represent me. I don’t think I would have gotten what I deserve had it not been for Ben Solango and everyone in his office that helped with the case. Thank you all so much!!
star star star star star
26 Apr, 2024 by Roy graley
Erica and her team are amazing! They listened to the concerns I had and helped me achieve the best outcome for my little one! The custody situation was delicate and needed swift intervention which Erica/ the team were more than willing to step up! I can’t thank them enough!
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10 Mar, 2024 by Travis
Erica's firm represented me in a custody case. I say Erica's firm because I had more significant interaction with her staff than Erica herself. There are a few reviews I've seen being critical of that. But this is how these things go. Her staff was attentive, communicative, and always willing and ready to assist when an issue arose. While I had admittedly few interactions with Erica herself, they were all mostly positive. The only negative interaction at all came from her telling me what expectations I should have about my case's resolution and that what I wanted wasn't going to happen realistically. While I didn’t like hearing it, she told me the truth. Your council should do that, and I can not say it loud enough that Erica fought like heck for my rights as a father from the moment I met her through our time in court. Erica Lord has an excellent staff, and she made darn sure I didn’t lose my son. I wouldn't trust any other firm with my son's future.
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08 Oct, 2022 by Jessica johnson
Amazing attorney.
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20 Jan, 2016 by Anonymous
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10 Sep, 2024 by Amarildo akarai
I had the pleasure of working with West Law Firm recently, and I am incredibly impressed with their professionalism and expertise. From the moment I reached out for help, their team was responsive and attentive to my needs. The entire staff at West Law Firm was courteous and supportive, making a potentially stressful situation much more manageable. I highly recommend West Law Firm to anyone in need of knowledgeable and reliable legal representation.
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23 Jul, 2024 by Brenda hunt
Working with Brooks and the staff at West Law Firm has been a pleasure for several years now. They are easy to reach and prompt to answer questions, as well as consistently demonstrate that they are concerned about details, their clients, their staff and their community.
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08 Jul, 2024 by Jeremy ellens
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FAQs
Questions? We have answers

What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Charleston, West Virginia?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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