Reviews

If I could give them a 10 star rating I would. I had 2 very precious, valuable Chinese vases that were about 500 years old that I needed to send from American Canyon to Vero Beach Florida. As you can imagine my anxiety in shipping this out. Both were about 15-20 pounds each and about 2 ft by 2 ft. A lovely woman was helping me out, but there were a couple of questions I had that needed management input. The owner Arvind Nischal was there and answered all my questions. He mentioned the process of packing and shipping. All details needed. I felt reassured yet cautious and just now only a tiny bit anxious. I flew home and a week later, both vases arrived. Upon opening, you can only imagine how impeccable the packing was done. It was done with great care and thought. Thank you Arvind and the lovely woman for all your help, and sending out my packages as if they were your own.

They are helpful and courteous. They follow good covid protocols.

I have had a box at this UPS for years, and I think the service here is excellent. The owners have always had outstanding employees; the current employees, Edwin, Lizbeth, and Kayden, are accommodating, patient, and of excellent service. Our company is grateful for their assistance with all our packages, and we have a lot, and we definitely appreciate them!

$3 for a singlar stripe of tape that was about 10 inches long. Beware of all the scams they'll try to pull on you on "miscellaneous" charges. They know that it's shameful too, that's why they couldn't even put "tape" on the receipt. Go over to safeway next door and get yourself whatever it is they are trying to make you pay for. I would just avoid in general at all cost. I get that it eats into their profit, but $3 is just outrageous. Next thing you know you'll be charge for opening their door. Not sure if it violates UPS franchising policy, but definitely will look into it.

I have had several services here over the past year & been provided excellent customer service & kind attentiveness. Caedan has been fantastic & Tiffanie & Lizbeth most helpful!

Nicole is amazingly responsive and helpful.

Horrible service. Booked a notary appointment online at 9am and showed up ON TIME. The person at the register said notary never shows up before 10am and I had no appointment. I could not stay around for however long it took so I left. I am a disabled vet and have a lot of trouble getting around or standing for any real length of time. That is why I booked an appointment. The notary called me around 11am to apologize and offer to do my notary for free if I came back. So I went back. There were 3 workers in the store when I got there. I stood around waiting over 30 minutes before the notary guy finally assisted me. It took another 20 minutes to get the paperwork done. After ALL that he made me pay ANYWAY!!! I tried to give zero stars but wouldn't let me post it. NEVER GO THERE

Honestly. I think customer service in America is dead. And, this location is an example of that. I agree that the owners needs more training. The staff presents competent enough. I will continue to use this location only because of its convenient location.

I use this store all the time and have my mailbox there. They have the most professional, hardworking, and friendly staff that I've ever encountered. They've been very good about helping me with my very busy e-commerce business and are always very attentive. I would highly recommend them to other retail consumers and business customers alike.

This time shame on you and next time would be shame on me if I go come back here to over pay for services. I have always come to this local UPS store and have been for many years since it opened. My most recent visit was very disappointing and felt taken advantage of. I felt deceived! I had called earlier in the day to get a quote, I needed to mail something with a date on it and over the phone the owner said “a couple of dollars” when I got there there was a huge line and after a few long minutes of waiting I got to the owner he took my envelope and when he finished imputing the information in the computer and he took my envelope to put inside another envelope I gave him $3 expecting to get some change back since the owner himself quoted me a couple of dollars over the phone. He looked at me and said it’s $16.99 I said you said it was a couple of dollars, that is what you quoted me over the phone. for what, for simply putting a date on what I wanted to be delivered? He said “$16.99 is a couple of dollars” and made a comment of how he felt that I could afford it. I got very upset with him and told him that this was the last time he would take advantage of me and that I will never come here again. I really do not like giving negative reviews like this but it is ridiculous how this place seems to conduct their business. I try to give the local businesses my business but this place will no longer get mine.

I am a professional freelance engineer and work all over the country on renewable energy, nuclear power, and climate change projects. Besides a mail box, I have used the mail forwarding and luggage shipping service to various locations for the past twenty years. I have never been disappointed. I know the owners and the staff and find them great people and a great business relationship.

Don't know why Google says this place is closed.Because it is notThe store is open