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Russell Gomm, experienced Civil Rights, Discrimination attorney in San Dimas, CA with 9 reviews
Average
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39,28
star star star star star
5.0/5
Avvo
5.0
9 Reviews
star star star star star
08 Oct, 2024 by Anonymous
With this new employer, I became the top salesman in a very short period of time. My customer service skills are stellar. I had so many 5 star yelp reviews I lost count. This was in spite of the difficulties I endured during my tenure working for a business owner who, initially, was kind. Then saidowner quickly turned into the type of employer you have nightmares about. To make a long story short I was let go after a few months. I was shocked, Saddened, stressed. What do i do now, I have bills, rent . It was just a terrible time. The reason I was given for my termination made absolutely no sense. We had more business than we could handle. Needless to say, I was lost. I was so upset about the circumstances. Thinking, why let me go when I was the Top salesman? Then I saw an ad for my replacement, immediately the next day that totally contradicted what I was told was the reason for my termination. At that point I felt I need to obtain legal advice. I had no money to hire an attorney, but I am so grateful to have found Russell Gomm. His credentials are outstanding. A Harvard Law School Graduate, with many years of successful Employment Law Case wins behind him. So I called Russell's office. After I spoke to his secretary outlining my situation. He personally called me to schedule a consultation. Which, by the way, he came to my home town to meet me in person. After we spoke He was truly as upset as I was about what had happened , and He immediately agreed to take my case and to take on this tyrant of a business owner on my behalf. He also was so confident I had a case , but knowing my financial situation, he took on the case with no retainer fees. So we filed a wrongfull termination suit. Not long after, with Russell's tremendous knowledge of business, employment law , employees rights and his tremendous negotiating skills, we obtained a settlement without going to court. A settlement amount beyond anything I would have ever expected. In closing, if you ever need an attorney who is truly concerned about your case and your situation. An attorney who will be in constant contact with you so you don't spend your day wondering, " hey, where's my attorney, he's not answering my calls, " Then I highly recommend you call Russell's Gomm. He truly had your best interest at heart.
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18 Sep, 2024 by Anonymous
I found myself in desperate need of a lawyer after I was sexually assaulted by a coworker/long time friend of mine. Every avenue I had gone through to hold him accountable led nowhere. I went to our HR department and they did nothing. I went to law enforcement, the DA denied my case. I went to file a restraining order against him so at least he would be removed from the workplace and he lawyered up immediately. I walked into our first hearing by myself and his big shot defense attorney absolutely wiped the floor with me. My restraining order was denied. So I searched and searched for my own legal counsel when I discovered Russell. He was the first person with any kind of power who actually treated me like a human being. The first person who didnt know me from Adam to show any empathy. In all reality, my case wasnt exactly in Russells wheelhouse yet because of my desperate need for help and many roadblocks I encountered, he offered to represent me anyway. He worked day in and day out researching other cases similar to mine and in the end he saved me from having to pay half of my assailants lawyers fees. If you are in need of an attorney who genuinely cares about their clients, Russell is your man!
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12 Aug, 2024 by Sofia
Very good lawyer totally recommend!! Patients and understanding is a key thing for me and that’s something I didn’t have to worry about with Russell
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Emma Jane A. Fabeck, experienced Estate Planning, Real Estate attorney in San Dimas, CA with 2 reviews
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39,06
star star star star star
5.0/5
Avvo
5.0
2 Reviews
star star star star star
19 Oct, 2015 by Serena
Working in property management is like navigating a mine field of legal issues. Emma Fabeck has always helped me navigate that mine field with ease. Emma has helped me with a ton of different issues such as covenants, contract negotiations, landlord tenant questions, closing escrow, and anything and everything that goes along with real estate. She is my go to attorney for any issue. It just so happens all my problems are real estate related. The thing that sets Emma apart from other attorneys is that she understands the unique challenges I have as a business owner. She is sensitive to my time constraints and always gives me options for how to handle a particular problem. Other attorneys I have gone to have told me to do things only one way without looking into other options. Emma will always present me with options and her recommendation so I can make an informed decisions so I always maintain control.
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27 Apr, 2015 by Richard
So far my interactions with Ms. Fabeck have been very positive and very helpful. She responded within 30 minutes to the email inquiry that I sent to her through Avvo. She assessed my situation and offered some useful advice right off the bat. We have spoken since then as well, and I am planning to become a client. It's clear that she is personable, knowledgeable, and attuned to my needs as a client.
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Patricia Ann Teunisse, experienced Appeals, Litigation attorney in San Dimas, CA with 2 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
39,06
star star star star star
5.0/5
Avvo
5.0
2 Reviews
star star star star star
08 Jul, 2015 by Steve t.
Patricia Teunisse was amazing. She returned my call promptly, patiently listened to everything I had to say, and didn't rush me one single bit. I spoke with three attorneys today regarding my real estate matter, and she was by far the most knowledgeable and well versed. She spoke with me over the phone for a long time, and turned down my offer to pay her for her time. I would have went down to her practice and paid her a retainer had she advised that, but she told me that I didn't need to at this point. She's sharp, patient, amazingly well versed on real estate and law, and very empathetic. I will be using her when I need representation, guaranteed.
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12 Feb, 2015 by Richard
Hi, I am a Public Works General Contractor in the Orange County area for over 20 years. I was introduced to Patricia Teunisse and Randy Pitre of Pitre & Teunisse in 1998. Our meeting with Patricia and Randy went very well and they have handled all of our legal matters ever since. As a general contractor you don't include money in your bids or nor do you have a budget for legal matters. The best course of action for our business is to stay out of the court room. Patricia and Randy understand this and always guide us to the minimum cost with a legal matter but at the same time protect us from Harms way. Many of our legal matters have to do with a Subcontractor or a Public Entity. Patricia and Randy are extremely well educated in all areas of the law in Public Works, Public Contract Law, Public Codes, CSLB laws and many other areas of our industry. Patricia and Randy understand the needs of a general contractor in that, our focus is on completing the project for our client, when a legal item comes up, Patricia and Randy educate and advise us of all aspects of the legal matter. This has always helped us to make a smart decision to minimize cost and exposure to our company. Patricia and Randy care about the outcome of our legal matters, they are not just about billing a client like so many lawyers are.... They want to minimize legal cost and protect their client! For me, that's what I appreciate the most about Patricia and Randy. They Genuinely care about their client! I would definitely recommend Patricia and Randy to anyone who needs legal advise.
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Lissa Bernardo-Lising, experienced  attorney in San Dimas, CA with 5 reviews
Average
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
35,15
star star star star star
5.0/5
Avvo
5.0
5 Reviews
star star star star star
28 Dec, 2019 by Daniel
Lissa was not at all what I expected. She's a short lady but she is eloquent and forceful in court. She's larger than life and when she did my trial and me and my whole family - we were so impressed. She knows immigration law inside out. Like we had no idea she was THAT good. She never let the judgeor the attorneys from the other side bully her - she always pushed back hard. And during my trial, while the Homeland Security attorney kept going through his file to look for something, Lissa knew what page he was talking about and told him exactly where to find it. She made him look like a fool (but she didn't mean to, he just wasn't prepared like she was). Lissa is super nice and understanding, she let us pay her in installments. She put my whole family at ease (she even knows the names of all my kids! What lawyer takes time to know a guys family?) I will say though: Lissa doesn't do a lot of hand-holding, which is fair. I paid her to take my case and make sure I didn't get deported, so why should she spend time on the phone listening to my wife cry, so I get it. She always kept us in the loop via email or through her assistant. I'd been here in America all of my life and it was scary to be put in removal proceedings, but honestly, knowing that Lissa had my back made me feel like a man again. I have recommended her to all my relatives who need help, and I am so grateful to God I heard about her. Lissa literally saved me.
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26 Feb, 2016 by Luis
After my last lawyer messed up big time I almost got deported. I hid but ICE found me and put me back in Adelanto. We heard about Lissa from the other guys in there, so we got the cash together, and even if it wasn't enough, she took me on. She got the case reopened, and the judge granted me asylum even with my drug convictions! I couldn't believe how lucky I was. She was mad at me because I lied to her a couple times, but were cool now. My mom kept bugging her on the phone and she didn't like that but she was always polite, always returned her calls. She probably should charge more money, she does great work. And she said I get my green card in a year! I'd recommend Lissa to anyone, not just because I won, but because she treats you like a decent human being. I know a bunch of attorneys who just have dollar signs in there eyes. The one thing I didn't like about Lissa is that she can get real impatient real fast if you lie to her, and she rolls her eyes at you. My fault, I know, but when I get scared I lie sometimes.
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28 May, 2015 by Guadalupe
So grateful for Esperanza, thats where we found Lisa. Ella es un angel. Very businesslike. we not sure at first but in court, she fight hard for my son. I was so impressed. The judges in Adelanto like her a lot, she has good reputation. Polite pero she not back down to anyone, she dont care. Very honest. I refer my friends to her. Gracias, Señora Lising!
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Sharon Jolene Larimore, experienced  attorney in San Dimas, CA with 1 reviews
Average
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
35,03
star star star star star
5.0/5
Avvo
5.0
1 Reviews
star star star star star
23 Jan, 2016 by Jeff
She represented me on an appeal and went above and beyond to get me relief, and kept me and my family informed throughout the entire process. I highly recommend her!!!
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Paul Edward Antill, experienced Criminal Defense, Juvenile Law attorney in San Dimas, CA with 9 reviews
Below Average
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
24,21
star star star star star
4.0/5
Avvo
4.0
9 Reviews
star star star star star
09 Jul, 2015 by George
Great experience with Mr. Antill. Fast response, to the point and on time. In regards of the tickets myself and my family members have gotten in the past, he has been able to dismiss 95% of them and make favorable arrangements for the rest for more than a dozen in the past 8 years. I will recommend him to anyone.
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16 Mar, 2014 by Jean
Anthill was recommended to us by a former client that was very satisfied. He did a great job for us despite having to deal with a teenager still under the influence of both substance abuse and a volatile teen love affair. He handled it all quite professionally. My son didn't get off scot-free and probably received the same sentence a public defender could have gotten him. Then again, he was guilty of the charge and not in the least cooperative in his defense. Mr. Anthill was always available, returned calls and arrived promptly in court. What Mr. Anthill did provide, in this instance, was taking the time to explain to us what was happening, getting a plea with the DA ahead of time and saving us time in court by having an attorney. I think his price was worth what he provided.
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18 Aug, 2013 by B
Mr.Antill and his staff are heaven sent angels I am a commercial driver who has never used a attorney before I had a misdemeanor exhibit of speed traffic ticket possibly license suspended and points along with a fine u know the rest he kept me informed and offered no promises except that he would do his best for me and did better than that got my charges dismissed thank you sir two thumbs up and also to robert thanks for keeping it 100 percent ur god sent.
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Sandra Dee Munoz, experienced Child Custody, Child Support attorney in San Dimas, CA with 9 reviews
Below Average
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
21,85
star star star star star
3.8/5
Avvo
4.1
7 Reviews
Google Maps
2.5
2 Reviews
star star star star star
01 Dec, 2024 by Irene filimonoff-haney
I hired Ms Munoz to represent me in a grandchild visitation case after my son passed away. She talked and presented herself very well. However she was unprepared, late with submitting paperwork to court, did not keep me informed, neglected to inform me of a court Hearing, communicated with the opposing counsel behind my back, was ordered by California Bar to provide emails of that communication which proved that she negotiated with the opposing counsel that I pay $5000.00 for his attorney fees. Never discussed it with me. Unethical and unprofessional.
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03 Jun, 2018 by Fabiola capristo
Google Maps
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16 Nov, 2010 by Mindy
While Sandra knows her law well enough, her people skills are lacking. She added antagonism & mistrust to an already volatile situation and caused a solveable situation to deteriorate into an emotional catastrophe for my daughter,
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Erika Vejar, experienced Criminal Defense, Family Law attorney in San Dimas, CA with 14 reviews
Below Average
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
18,44
star star star star star
3.6/5
Avvo
3.0
2 Reviews
Google Maps
3.7
12 Reviews
star star star star star
06 Dec, 2024 by Jason simison
I had an excellent experience with this immigration law firm. The team was incredibly friendly, professional, and effective in handling my case. They made the entire process smooth and stress-free, and I felt supported every step of the way. Their specialties include naturalization, and they have a proven expertise in handling complex cases. I highly recommend their services to anyone in need of immigration assistance.
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06 Jul, 2024 by Rmb823
We've been Erika clients for a couples of years . We noticed her lack of experience right away but gave her a shot since she told us about her family. As we go along situation was getting worse because of her unprofessionalism. Then we realized she is prone to swindle . We even Had to go the Bar Association. Be aware!
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09 May, 2024 by Yoel flores
So grateful for Mrs. Vejar. She helped me get my green card after 4 other lawyers had told me I did not have a shot. She took the time to listen to me figure out my case. Forever thankful. God Bless.
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Francisco Javier Morales, experienced Personal Injury attorney in San Dimas, CA with 0 reviews
Below Average
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
6,00
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0.0/5
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Janis Brady Martindale, experienced Estate Planning, Probate attorney in San Dimas, CA with 2 reviews
Below Average
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
4,59
star star star star star
1.0/5
Avvo
1.0
2 Reviews
star star star star star
08 Sep, 2016 by Danielle cote serar
My husband and I asked her to review our trust. When she came back and said it was out of date, some areas were not legal or no longer legal due to new law, we decide to have her update our documents. She prepared a boiler plate agreement with my step children and our names thrown in, arbitrary ages for our children to inherit, nothing of our intents for how we wanted our estate handled and numerous errors. When we emailed her letting her know that we would be emailing her corrections based on the intents we wanted for our trust - one specific example that the estate be preserved until the youngest child turn 21 - she wrote back and I am paraphrasing but if you don't like my document and what I included, then don't use it. When I emailed again saying we hoped this was a misunderstanding and that all we were wanting was to make sure the trust reflected our desires not hers, her assistant sent us an email saying Ma. Martindale would no longer be working with us because we were not willing to work within the confines of the law. For the record, I repeatedly said we wanted to be legal but wanted to discuss how to meet our desires legally. For the record other than althe review of our former trust, a two minute meeting on the tag end of a meeting with my mother and a two minute phone call, not once did Ms. Martindale inquire as to what my husband and I wanted. Other than one email from her directly basically saying go pound sand, no communication with Ms. Martindale took place. I would never recommend her. I found her unprofessional and disrespectful.
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05 Nov, 2012 by Anonymous
She is horrible. She missed court dates, always got confused on what she was suppose to do, and tried to have us pay her an extra $1000.00 which turned out to be a mathamatical error (guess she doesnt own a calculator) Do your self a favor and DO NOT hire her. It seems all she wants is a lot of money and if your settlement isnt enough she will be rude and non professional.
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Miriam Yasmin Ali, experienced Estate Planning, Probate attorney in San Dimas, CA with 0 reviews
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4,00
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0.0/5
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Francisco Javier Morales, experienced Car Accident, Personal Injury attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
4,00
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0.0/5
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Ronald James Reigstad Jr, experienced Tax attorney in San Dimas, CA with 0 reviews
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4,00
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0.0/5
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Heather Michelle Cooper, experienced Business attorney in San Dimas, CA with 0 reviews
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4,00
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0.0/5
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Suzanne Flournoy Goulding, experienced Personal Injury attorney in San Dimas, CA with 0 reviews
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4,00
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0.0/5
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Deborah Jean Manning, experienced Family Law attorney in San Dimas, CA with 0 reviews
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4,00
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Anil Kumar Vadaparty, experienced Business, Workers Compensation attorney in San Dimas, CA with 0 reviews
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0,00
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0.0/5
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Anthony Wallach Beck, experienced Workers Compensation attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Robert Bruce Minto, experienced Litigation attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Jessica Gracia Espinosa, experienced  attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Mei Zhou, experienced Business, Divorce attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Thomas Edward Diaz, experienced Business, Estate Planning attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Leo James McCaffrey Jr., experienced Workers Compensation attorney in San Dimas, CA with 0 reviews
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0,00
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0.0/5
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Thomas Allen Bayless, experienced Business, Tax attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Marjorie Suzanne Archer, experienced Family Law attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Margarita Karasik-McGee, experienced Business, Car Accident attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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John H. Renninger, experienced Estate Planning attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Linda Gore Louie, experienced Business, Intellectual Property attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Curtis Wayne Morris, experienced Civil Rights, Elder Law attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Louis Robert Mittelstadt, experienced Criminal Defense attorney in San Dimas, CA with 0 reviews
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Lawyer credibility rating system is an internal lawyer evaluation system developed by the company based on a comprehensive analysis of more than 10 indicators. The rating can range from 0 to 100.
0,00
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0.0/5
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Top Questions to Ask a Lawyer

When meeting with a lawyer for the first time, it's important to ask the right questions to understand their expertise and determine if they're the right fit for your legal needs. Here are some top questions to consider:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. What potential outcomes can I expect from my case?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  4. What is your approach to handling cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. Who will be working on my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the likely timeline for resolving my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What are the strengths and weaknesses of my case?
    Understanding potential challenges helps you prepare and sets realistic expectations.
  10. Are there alternative ways to solve my legal problem?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  1. Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing.
  2. Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case.
  3. Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association.
  4. Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, or Google to gauge client satisfaction.
  5. Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field.
  6. Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation.
  7. Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  8. Ask for References:
    A credible lawyer should be willing to provide references from past clients.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  1. Relevant Documents:
    Bring all documents related to your case, such as contracts, correspondence, legal notices, court papers, or evidence.
  2. Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and involved parties.
  3. List of Questions:
    Write down any questions you have about your case, the legal process, or the lawyer's experience.
  4. Financial Information:
    If applicable, bring financial documents like pay stubs, tax returns, or bank statements.
  5. Contact Information:
    Provide details of any witnesses or other parties relevant to your case.
  6. Personal Identification:
    Bring a valid ID for verification purposes.
  7. Pen and Notebook:
    Take notes during the consultation to remember important points.
  8. Budget Constraints:
    Be ready to discuss your budget and any financial limitations.

How Much Does a Lawyer Cost?

The cost of hiring a lawyer varies widely based on several factors:

  • Fee Structures:
    • Hourly Rate:
      Lawyers may charge anywhere from $150 to $500 or more per hour, depending on experience and location.
    • Flat Fee:
      For routine legal services like drafting a will or handling an uncontested divorce, lawyers might offer a flat fee.
    • Retainer Fee:
      An upfront payment against which the lawyer bills hourly fees.
    • Contingency Fee:
      Common in personal injury cases; the lawyer receives a percentage (typically 25% to 40%) of any settlement or award.
    • Monthly Retainer:
      For ongoing services, businesses might pay a monthly fee for a set number of hours or services.
  • Factors Affecting Cost:
    • Complexity of the Case:
      More complex cases require more time and resources, increasing costs.
    • Lawyer's Experience:
      Highly experienced lawyers may charge higher fees.
    • Geographic Location:
      Legal fees can vary significantly by region or city.
    • Additional Expenses:
      Court filing fees, expert witness fees, travel expenses, and administrative costs may be extra.
  • Estimating Total Costs:
    Request a detailed fee agreement outlining all potential costs.
    Discuss any additional expenses that may arise during the case.
  • Negotiating Fees:
    Some lawyers may be willing to negotiate fees or offer payment plans, especially for clients with financial constraints.
  • Pro Bono Services:
    For those who cannot afford legal services, some lawyers or legal aid organizations offer services at reduced rates or for free.
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