Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Knowledgeable and experienced in estate planning law
“Rob the owner and principal attorney is the most knowledgeable attorney for estate planning I have ever met. He has been doing this for 30+ years and only does Estate planning.”
2
Helpful and empathetic staff
“Responsive staff. Rob is extremely knowledgeable and empathetic. He's a rare gem in a sea of sharks. Highly recommend his services. His team is responsive and much like Rob in that they treat you like family.”
3
Streamlined and comforting estate planning process
“They have streamlined the process to protect your wishes and property and family. My husband and I, as most people, were putting off this seemingly sad and sensitive process. They have made it easy and somehow comforting.”
Cons
1
Lack of communication and responsiveness
“Repeatedly didn't return phone calls. Repeatedly didn't return emails. Repeatedly was unknowledgeable when asked a question. Repeatedly didn't reply to opposing counsel.”
2
Billing issues and potential overcharging
“I was also contacted by the office with regards to this review and they were more than happy to go back and discuss the charges if I felt there was an issue. I amended my rating based on their willingness to do the right thing. I appreciated their efforts to discuss the whole situation. That being said my only complaint would be that they should have been more clear about how payments were structured.”
3
Questionable legal practices
“Lied about retainer. Asked for more money. When told we were considering firing them for poor performance she told me they would return any money left if her performance did not improve. Performance did NOT improve and they were fired. They then lied to the judge, saying I wanted to represent myself.”

All reviews

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17 Apr, 2024 by Louise west
star star star star star
30 Jan, 2024 by Sheila o'connor
Professional, helpful & great at their jobs!
star star star star star
30 Jan, 2024 by Mary olson
Top notch estate attorney in the southwest suburbs. Rob Zapolis and his entire team have the resources of large Chicago firms but the response and dedication of a boutique firm. Highly recommend for all your estate need planning
star star star star star
30 Jan, 2024 by Photos by babs cay
Nice helpful and friendly staff. Mr Zapolis is a nice man too
star star star star star
30 Jan, 2024 by Matt deverna
Rob the owner and principal attorney is the most knowledgeable attorney for estate planning I have ever met. He has been doing this for 30+ years and only does Estate planning. Which means he really good at this area of Law. He has the experience it takes to make sure your relatives are in good hands if something where to happen to you. I would not use anyone else for Estate planning and will refer all my friends and Family to Rob
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star star star star star
26 Sep, 2024 by Daniah s
Great, reliable, and skillful
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star star star star star
26 Sep, 2024 by Raad al shimmry
Great attorney, helped me protect my self snd my family and for that I will forever be grateful. When I spoke with him he was very understanding and friendly, his intelligence and skills exceed my expectations. I cannot thank him enough for everything that he has done. A very reliable and excellent attorney. Thank you Firas!
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star star star star star
08 Aug, 2024 by Christian olson
Firas was direct and honest with his approach and it was truly appreciated. He helped get a situation resolved quickly and was very responsive the entire time. Would highly recommend him to anyone for their assistance.
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star star star star star
26 Sep, 2024 by Daniah s
Great, reliable, and skillful
Read more Google Maps
star star star star star
26 Sep, 2024 by Raad al shimmry
Great attorney, helped me protect my self snd my family and for that I will forever be grateful. When I spoke with him he was very understanding and friendly, his intelligence and skills exceed my expectations. I cannot thank him enough for everything that he has done. A very reliable and excellent attorney. Thank you Firas!
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star star star star star
08 Aug, 2024 by Christian olson
Firas was direct and honest with his approach and it was truly appreciated. He helped get a situation resolved quickly and was very responsive the entire time. Would highly recommend him to anyone for their assistance.
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star star star star star
10 Aug, 2020 by Mike
I called Mr. Zapolis for an initial consultation regarding my mother's will and estate. Mr. Zapolis was extremely knowledgeable and helpful, thoroughly walking me through each of my questions. Although I did not retain his services due to the limited size of my mother's estate, based on our initial consultation alone I would highly recommend him as an attorney. He was a much needed resource during a very difficult time. As a fellow attorney, I appreciate that Robb went out of his way to help me.
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star star star star star
15 Jul, 2015 by Adrienne
We recently had Rob Zapolis handle our family trust. It was time consuming for us to gather all the information he needed, but Rob was very through, and now we know why. Since that time we have had to submit our trust documents for buying another house, refinancing, etc. and always the people concerned never had any issue with the wording in the documents and commented on how well it was done. It is comforting to know that if something was to happen to my husband or myself our children wouldn't be burdened trying to figure out our financial or medical affairs.
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