Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Friendly and professional staff who made the legal process easy and helped the client every step of the way
“Friendly and professional staff.They made my Worker's compensation case easy and helped me every step of the way.I won my case! Thank You!”
2
Effective in handling Workers' Compensation and Social Security cases
“Best Workers' Comp and Social Security lawyer in town. Very fair and fights for you.”
Cons
1
Potential for errors in paperwork and lack of attention to detail
“The paperwork sent to NY by Frank Zappala was rejected by Clinton County. Upon my review, it was in fact done incorrectly.”
2
Arrogance and unwillingness to acknowledge mistakes
“This guy has the arrogance to bill me for research that further confirms his errors.”

All reviews

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14 Sep, 2023 by Ba s
I normally do this work myself but didn't have time. The paperwork sent to NY by Frank Zappala was rejected by Clinton County. Upon my review, it was in fact done incorrectly. I redid it myself, and it went through with flying colors as always. I cordially offered the information to Frank Zappala hoping it would assist both him and his clients in their future endeavors. I did not request even a partial refund. This guy has the arrogance to bill me for research that further confirms his errors. You think about that.
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08 Apr, 2021 by L l
I am so happy with the help I received by Mr. Zappala and his assistant Siobhan that were kind, courteous, and very professional. Very patient and always responded to me in a timely manner. Thank you for helping me getting back on my feet and seeing a better future for myself and family. I highly recommend them.
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03 Jul, 2020 by Chip blair
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30 Jun, 2020 by Emily caouette
Friendly and professional staff.They made my Worker's compensation case easy and helped me every step of the way.I won my case! Thank You!
star star star star star
04 Mar, 2020 by Autumn esposito
Best Workers' Comp and Social Security lawyer in town. Very fair and fights for you.
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23 Nov, 2016 by Anonymous
Keith is VERY fair, he tells his clients exactly how it is wither they want to hear it or not and does it in a fun and professional way. Keith will always put you first and your concerns, he definately won't let you down without one hell of a fight.
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01 Jun, 2016 by Sissy kilburn
Keith Bruno represented me on several occasions throughout my life for everything from family law to criminal defense. He has a passion for his job and an understanding of the human condition, he cares when other lawyers do not. He helped me through the process of drug court, I probably wouldn't have made it through without his guidance... having a lawyer who actually cared about me and what happened to me really motivated me to want to change and I did. Because of Keith Bruno I graduated drug court was a manager of a restaurant for 7 years to go on to college. I am now pre-law with hopes of becoming a lawyer half as good as him someday.
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star star star star star
07 Apr, 2021 by Kristina harris
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27 Feb, 2013 by Stacey
Ms. O'Connell handled my very difficult divorce. Throughout the painful ordeal she kept me informed and the advice she gave was spot on. I am very thankful I had her to help me through it.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Plattsburgh, New York?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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