Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Highly knowledgeable, professional, and personable attorneys who take the time to explain the legal process to clients
“Our attorney was Lawrence Schwind and he was very personable, knowledgeable, professional, and he took extra time to explain the procedures to us.”
2
Attorneys who are compassionate, understanding, and go above and beyond to support clients through difficult situations
“John was very personable, professional, courtesy and always readily available to our family. It was like he was part of our family and going through with us the sorrow we were enduring.”
3
Attorneys who are honest, ethical, and prioritize the best interests of their clients
“One of the reason we chose John Wells was that we were told he was a good Christian man. Often times lawyers are portrayed as people who will do something that is unethical so we felt we really wanted someone who would do not only what was best for us, but what was morally good and sound.”
4
Responsive and accessible attorneys who keep clients informed throughout the legal process
“John was extremely easy to talk with, listens intently, and is extremely detailed/thorough about informing you on exactly what is going on (updates you on a very regular basis, and never leaving any doubt, as to where and when the situation is at).”
5
Skilled and experienced attorneys who are able to achieve successful outcomes for their clients
“In the end we were over 100 percent satisfied with the outcome! It is very hard to relive what we had to relive, but he walked right with us the whole way!”
Cons
1
Inconsistent customer service, with some reviewers reporting rude or unhelpful interactions with the firm's staff
“The woman who answered sounded like I woke her up and put me through to collections. Then I was transferred again just to be disconnected.”
2
Potential difficulty in reaching or getting a response from the firm
“Didn't even call me back”

All reviews

star star star star star
16 Aug, 2024 by Torii eley
Clair from this law firm was very rude and I don’t understand how she is working in law firm her communicating with her. Client is very disrespectful. I could barely get a word out because all she wanted to do was hear her voice. I was trying to get a breakdown and understanding of my payments and she wasn’t trying to hear anything that I had to say which I find is very rude and discriminating of my work situation and what I’m able to afford and payments at this time I do not recommend this law firm at all
star star star star star
14 Aug, 2024 by Deborah cayetano
Professional, clear about the details, and respectful as an Elder Lawyer
star star star star star
07 Aug, 2024 by Shelley rees
We were not given any costs upfront and assumed we were just doing a meet and greet. We decided to go with a much cheaper option. We received a bill for $600 for the one meeting that was less than an hour.
star star star star star
29 May, 2024 by Joe merkley
I was refered to John Wells after a serious accident. Not only did he handle my entire case professionally, but he also treated it like it was a case for one of his family members. I give him 5 stars only because 6 wasnt an option. I truly recommend him for any of my friends or family members! I could never tell or show him how much i appreciate everything he has done over the last 4 years for not only me, but my family as well!
star star star star star
26 Mar, 2024 by James goosey
Jackie is the best. Hands down. She took my case, one that many others would not, especially during a pandemic. She answered all of my questions. She treated me like a person, not a client. I would not hesitate to give her name to anyone in need of a great lawyer. When it came to dealing with other lawyers, Jackie was always prepared, knowledgeable, and tenacious on our behalf. If you need a lawyer that you can trust, do yourself a favor and contact Jackie.
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star star star star star
11 Jun, 2024 by Patrick depuy
My experience with Spencer Malone at McConville Considine Cooman & Morin has been nothing short of excellent thus far - he is extremely knowledgeable, reliable, down to earth and ready to help with any legal issues that arise. I would recommend Spencer and the firm to anyone I know seeking legal assistance!
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star star star star star
11 Jun, 2024 by Adam stephens
Spencer Malone has helped me with providing consultation and sound advice through some very challenging situations. I very much appreciate his professionalism and legal expertise. You can certainly trust Spencer with your Trust, POA's, Estate and Legal matters.
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star star star star star
10 Jun, 2024 by Lisa wasson
I am lucky to have met Spencer Malone through my BNI group and he has been a wealth of knowledge around estate planning. Both my husband and I own businesses and I had know idea on what was entailed for estate planning with both our businesses and personal end. I would recommend seeking out Spencer for any future estate planning whether it be a POA or anything more in depth.
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star star star star star
09 Dec, 2014 by Anonymous
Daniel consistently delivers first-rate service and tirelessy works on behalf of his clients. He is one of the best corporate lawyers I've ever worked with. I will always send my business to him.
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star star star star star
24 May, 2016 by Tony
I had the pleasure of working with Kevin on a highly contested employment matter. The matter was tried with a very successful result for us.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Rochester, New York?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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