Top review highlights

AI generated excerpts from the customers reviews
Pros
1
Honest representation of client's best interests
“she is honest and definitely has represented my best interest. Highly recommend.”
2
Successful in helping clients get back on track financially
“They helped me to get started back in the right direction. I was quite embarrassed to have to file bankruptcy at this point in my life, but they made me feel like there was still hope, light at the end of the proverbial tunnel.”
3
Excellent customer service and communication
“Very good keeping in contact, helpful and ready to above and beyond the”
4
Personable and professional attorneys
“They were personable, professional and talented to work with!”
Cons
1
Unwilling to provide guidance or answer questions for potential clients
“I was cut short and told that they can't help me because they only file new cases and don't work with cases that have already been filed. Informed that I can contact the attorney who had filed the case for both of us. I said that it was not an option for me. I had to repeat myself as that was suggested again. I tried to explain to the receptionist with "legal training" that I am looking to have a separate case and was wondering if someone could answer some of these very confusing and complex questions or steer me where to turn but she cut me short again and said that maybe I should just Google it and that an attorney won't have time for me to be answering questions.”
2
Potential language or cultural barriers impacting customer service
“I am not sure if my foreign accent played a role in response that I had received but it certainly left me wondering.”

All reviews

star star star star star
19 Sep, 2023 by Heather condino
Took a day off for consultation was never called, called in they said they called and left a message and never did. Would absolutely not recommend. I’d rather give zero stars honestly but it wasn’t an option.
star star star star star
23 Aug, 2021 by Cliff
she is honest and definitely has represented my best interest. Highly recommend.
star star star star star
24 May, 2021 by Master tech
star star star star star
03 Feb, 2021 by Marina smith
I am in a potential Chapter 13 situation and was advised by good lawyer friend to call this law firm, with understanding that even if they can't take my case they will be able to answer my questions and possibly steer me in a right direction. I looked this law firm up, read the reviews, so I felt a glimmer of hope. Called. Started asking a question and before I was able to finish my question, I was cut short and told that they can't help me because they only file new cases and don't work with cases that have already been filed. Informed that I can contact the attorney who had filed the case for both of us. I said that it was not an option for me. I had to repeat myself as that was suggested again. I tried to explain to the receptionist with "legal training" that I am looking to have a separate case and was wondering if someone could answer some of these very confusing and complex questions or steer me where to turn but she cut me short again and said that maybe I should just Google it and that an attorney won't have time for me to be answering questions. She also suggested that I could call the NY State Bar Association. I am not sure if my foreign accent played a role in response that I had received but it certainly left me wondering. I am not convinced that not actively listening to the end of the question or explanation, be it prospective or current client, another lawyer or a judge is a good practice. Disrespectful, condescending and demoralizing tone, "no time for your questions" attitude hardly qualifies as any star at all and does not reflect well on overall attitude and culture of the office. One star for answering the pone and suggesting to use Google and call NYS bar, because this foreign female had no idea she could do that. You enlightened me.Thank you.
star star star star star
30 May, 2020 by Tori klock
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star star star star star
14 Jan, 2019 by Jason
Mr. Inserra has handled both bankruptcies I unfortunately have had to file (long story, ex gf issues), I digress. There's a reason I hired Inserra a second time, because my first was smooth and flawless. Mr. Inserra was sure to be as informative and available to me as possible and always explained in detail and in terms I could easily understand each and every step of the NYS bankruptcy filing process. Moreover, he and his secretarial staff (to which are extremely well-versed in every aspect of filing as well) went above and beyond by doing everything they could within their power to expedite my filing as I was due to be out of state for several months and needed to be present for my meeting of debtors. We were able to successfully nail down a date prior to my leaving and the very moment I walked into the conference room for that meeting of the debtors I was immediately seen by the bankruptcy court trustee whom examined my case while asking a few case related questions and within less than 4 minutes I was out the door and 100% debt free! I can't express how highly I recommend his services!
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star star star star star
12 Jun, 2012 by Anonymous
Attorney Inserra did my bankruptcy in the early 1990s and then again in the last year. He was very knowledgeable and walked me through the entire process explaining everything in layman's terms so that I could understand what I was signing and how the whole bankruptcy process works. I would definitely and have recommend him to my family and friends.
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12 Jun, 2012 by Roger
After consulting several other lawyers about my complex financial issues, I found Mr. Inserra. His knowledge of bankruptcy law far exceeded that of other attorneys I spoke with. He and his staff were courteous and helpful throughout my case and made a difficult situation much easier for me and my family. I highly recommend Mr. Inserra for anyone considering bankruptcy.
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star star star star star
20 Jun, 2011 by Anonymous
I went to have a consultation with Jane and she easily could have told me that I really needed a lawyer for my custody issue. Instead, she gave me sound advice, put my mind at ease and told me what I could do without a lawyer. I admire her honesty. In the future, should I need a family lawyer, I will go to Jane.
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
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  4. What is your approach to resolving cases like mine?
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  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
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  10. Are there alternative ways to resolve my legal issue?
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Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
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  • Ask for References:
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What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
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  • Written Summary:
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  • List of Questions:
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  • Financial Information:
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  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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