Reviews

Awful

Title: Disappointed by Lack of Flexibility and Understanding Review: I’ve been a Discover customer for many years, but my recent experience has been very disappointing. I reached out to resolve a financial issue and hoped to work out a reasonable payment plan that fit my financial circumstances. Unfortunately, I found Discover to be rigid and unwilling to consider any compromise, even when I demonstrated good faith and explained my hardships. During a time when many companies are showing empathy and understanding for customers facing challenges, Discover’s approach felt unnecessarily harsh. Their insistence on unaffordable payment terms left me feeling undervalued as a customer. While I’ve appreciated certain aspects of their service in the past, this lack of flexibility has made me reconsider my trust in Discover as a company that prioritizes its customers. I hope they revisit their policies and provide more reasonable solutions for those trying to resolve their debts responsibly.

I absolutely hated getting the notifications from this company and decided to call them. Everyone that I spoke to was extremely helpful and seemed too nice to be from a collection agency. They made it very easy for me to pay the debt and close the account. These people made me realize that it truly wasn't that bad, and I was able to repay the debt and put an end to this nightmare eventually. Just saying that they really treat you like you are a person! Thank You!

The office staff is very respectful and cooperative. They helped me with my problem and provided me with the solution in an easy way. They deserve all appreciation and encouragement. They deserve five stars with all merit. Thank you so much. Ali B

keep calling me about debt even though ive never done anything that would mean i would be in debt ! so im 99% sure theyre just trying to scam anybody they find. if u get a call from them jus ignore it. id rather be in trouble with the actual government if i did have some sort of debt i nEvEr paid than these weirdos

I had settled an account in 2022 and in a home buying process it appeared that I never settled this account. I had payment evidence , letters etc. Now this account has a different file num. I called and the rep was very rude and told yes you do owe , you didnt pay! I was really upset because she didnt even listen. When i said i have a confirmation num and email evidence , she insisted to tell me "you didnt pay" she get a manager and he says the same but listens to what i had to say and explain the documents I have. He ask for a day to review the file because the Info i have is different. Apparently ,the rep accredited my payment to someone else with the same name. Samuel Garcia was very helpful in taking the time to listen and be patient because I was on very upset. He found the issue corrected it. Im very thankful for him in solving the issue and getting my payoff letter to continue my homebuying process. Now the reps are very rude. I believe you dont have to be rude or disrespectful to collect a debt. A CSR has to have to the discipline to listen and dont take nothing personal the person is going to be upset but understand they may be going through a hardship, offer options to help them in this situation. You guys need more employees like Samuel Garcia!!

Locked ALL of my money. Money I use to pay bills, Rent, incoming money, food money and wanted payment or they would not release ANY funds. I could not access anything for a long time. Put me behind a lot. Random credit card I didn’t pay from lord knows when. I forgot it existed. Customer service rep is a divkhead. Didn’t even have kids at the time it was used or open I don’t even remember that nonsense. But having kids and locking us out of our money to LIVE ON is screwed up!

I was expecting to be treated poorly when I contacted them, but I got the complete opposite. They were absolutely wonderful and worked with me on clearing up a past debt. My story is a long sad one so I won't get into details but Selip & Stulianou went out of their way for me and I could never do enough to show my appreciation. To everyone who helped me, I want to thank you from the bottom of my heart you are all amazing people. I still have a long road to travel but this made it much easier. Thank you so much.

Alexa Sanchez is a rude 🅿️0️⃣💲