Reviews
Overall rating
James m
31 Aug, 2018
Sept 13, 2018: I am editing the review I posted August 30, 2018 following contact from LawyerLisa.
I repeatedly requested invoices months ago, having not received one since April 5th. I waited and then gave up.
Sept 11, LawyerLisa sent me an invoice so I could finally see how my retainer was spent over April, May and June and how much is left. This somewhat alleviates one aspect of my negative impression of LawyerLisa. I am editing my review so it continues to reflect my overall experience; comments which previously referred to non-provision of invoices after April 5th, now refer to the invoice provided Sept 11.
Edited text is enclosed in brackets and prefaced by “edit”.
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I am a UK resident with family in South Carolina. I was asked to sign a release relating to the termination of a South Carolina-based trust. I asked LawyerLisa to review the document so I could sign with peace of mind.
I thought it would be straightforward to review a three-page document. I thought any attorney at the top of their game could quickly knock this out of the park. Sadly, LawyerLisa accomplished the opposite of this.
In my experience, LawyerLisa were unprofessional and careless.
Most egregiously, they failed to provide monthly invoices. (edit Sept 13, 2018: I received one invoice April 5th, and the second and final invoice on Sept 11th. The majority of work was done in April, so to not receive an invoice until September is hardly satisfactory. It is preferable, however, to not receiving an invoice at all and being left to wonder why.)
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We started off on the wrong foot: they asked me to sign an engagement letter which included the name of a complete stranger.
I saw this as silly rather than alarming so I signed the corrected letter and paid the $1000 retainer March 8th. Big mistake.
Note that the letter was to be signed by both parties - to my knowledge LawyerLisa never signed it. I certainly didn't receive a copy.
They estimated the review would be complete by "the middle of next week", and then went silent for three weeks.
They said the review was complete, then went silent for another three weeks.
I chased them, as two months had passed since we first made contact with LawyerLisa.
They said it had been "hard to find the time to write everything out in email".
Finally, they sent the review April 27th. The content was what I hoped to hear: no complications, terms are normal etc... It took them SIX WEEKS to provide this review.
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The delay was a problem because of LawyerLisa's lack of communication. They could have told me that it was going to take longer than expected. They could have provided updates on their progress instead of going silent. Simple courtesy would have made the client feel valued rather than taken for granted.
How not to manage a clients expectations: they sent the review two days after saying they'll "make sure to get it done today". Why not just say "by the end of the week"?
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Unprompted, they then advised I had the option to "not the agreement as well". It took them one week to clarify this nonsensical suggestion.
(edit Sept 13, 2018: The invoice I received Sept 11 indicates this extra slice of legal advice cost $39 for the suggestion, and another $39 for the clarification.)
They sent one invoice April 5th (36 minutes worked in March). In June, they said "we should be able to produce an invoice soon". (edit Sept 13, 2018: I didn’t hear from them again until Sept 11, 2018)
(edit Sept 13, 2018: They finally provided a second invoice covering April to June including an extra charge for March not included in the first invoice. This is better than nothing, but much less satisfactory than the terms laid out in their own engagement letter: "While the case is pending, you will receive an itemized statement each month listing the services rendered and costs and expenses incurred in this matter.”)
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David smith
01 Jun, 2018
Very knowledgeable about protecting your assets. Most people think they are protected but aren’t. Worth a consultation for peace of mind
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Gary deese
01 Jun, 2018
Lisa Hostetler and her staff are so helpful and extremely knowledgeable on estate planning and long term care legal issues. I have been impressed with her expertise on elder law issues. I highly recommend LawyerLisa.
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Mark bell
03 May, 2018
They did my closing when I bought my house. When I bought some land I used them and when I sold a lot the buyer wanted to close within a week. This was on a Sunday. He called Lawyer Lisa on a Monday and we closed on Thursday. Great job.
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Jeff howle
02 May, 2018
Lisa and her team completed a complicated closing for my Church. The work was excellent. I highly recommend Lawyer Lisa, LLC for your Real Estate and Estate Planning needs.
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Anonymous
02 May, 2018
Lisa and her team have been so helpful with getting our wills and estate planning set up. It is so relieving to know that if anything happened to my husband or myself, our son will be careful for exactly as we would want.
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Lorena middleton
11 Apr, 2018
We were so grateful to work with LawyerLisa for our closing at our new home in Greenville. They were so great! They answered all our questions and made the process of buying a home much more enjoyable. She and her staff were very helpful and I would highly recommend them in the future!
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Murray coleman
16 Mar, 2018
Lisa and her team are one of the best. They were so helpful and understanding when I reached for help. And in my time of crisis, Lisa’s attentiveness and reassurance made me feel that everything was going to be alright! Thank you all for everything.
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Jennifer rubin
16 Mar, 2018
I have known and worked with Lisa, her lawyers and her staff for years. They are incredibly professional, client centered, intelligent and diligent. I refer clients to them as often as possible. If you are looking for a firm to help you with estate planning or real estate, you should absolutely call LawyerLisa, LLC!!!
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Heather jeffcoat
16 Mar, 2018
Lisa, and her entire staff are very professional and detail oriented!
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Tim larson
16 Mar, 2018
Lisa met with my business partners and me when we were setting up our companies. She provided great insight as to how we should organize them and provided advice on who we should talk to about various challenges we might face. Renee set up all of our companies and filed all of the necessary paperwork on our behalf. Their wealth of knowledge about our needs made me feel very comfortable that we were dealing with the right team. Thank you all for all you have done for us!
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Haley dill
16 Mar, 2018
I used LawyerLisa for the closing on my first home. They confidently answered my “millions” of questions. I also really liked that they offered me concise directions and checklists for everything I would need for my closing day! Choosing LawyerLisa was easy!
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